Revenue Enablement Manager

Job Description

Revenue Enablement Manager
UK, Copenhagen, Oslo or Amsterdam

Puzzel: The Low-Down 🔍

Puzzel is a leading provider of cloud-based contact center solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact center, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency.

With 25 years’ experience since our foundation in Norway, we’re already #1 in the Nordics, growing rapidly in the UK and expanding into the Netherlands and Finland in 2024, but our ambition is to become the clear European market-leader in the coming years 🚀

Why we’re proud

• 2024 CX Awards Winner, ‘Best Mid-Market Contact Center Platform’
• Puzzel was recognised as the 'most innovative European-founded CCaaS provider' and top 3 globally by Frost & Sullivan in 2023
• Best Practices Company of the Year 2023
• Consistently high Glassdoor rating
• 2023 customer NPS score of 37
• Puzzel places high importance on work-life balance and flexible working hours - as recognised by Flexa, placing 25th out of all companies they partner with in 2023!
• We are working with Mercer on salary benchmarking, to ensure pay equality and market competitiveness

Key Data Points

• €50m revenue in FY 2023 (up from €45m in 2022)
• Currently ~295 employees
• Used by more than 1100 businesses across 40 countries
• Servicing ~60,000 customer service agents on a daily basis + 800 million customer interactions yearly

What you'll do 🏡💻

The Revenue Enablement Manager will be responsible for equipping our sales team with the tools, resources, and training they need to effectively sell Puzzel’s solutions. This role involves close collaboration with sales, marketing, and product teams to ensure alignment and drive sales performance.

Key Responsibilities:

• Develop and implement a comprehensive revenue enablement strategy.
• Create and manage sales training programs, including onboarding for new hires.
• Design and distribute revenue enablement materials such as playbooks, presentations, and competitive analysis.
• Collaborate with marketing to ensure sales materials are aligned with current campaigns and messaging.
• Analyze sales performance data to identify areas for improvement and measure the effectiveness of enablement initiatives.
• Provide ongoing support and coaching to the sales team.
• Stay up-to-date with industry trends and best practices in revenue enablement.
• Develop and deliver learning and development programs to enhance the skills and knowledge of the sales team.
• Assess training needs and create customized learning paths for individual team members.
• Implement continuous learning initiatives to ensure the sales team remains knowledgeable about new products, services, and market trends.

The must haves 💪

• 5+ years of experience in revenue enablement, e-learning content creation for sales, sales operations, or a related role.
• Strong understanding of sales processes and methodologies (MEDDPICC)
• Excellent communication and presentation skills.
• Proven experience in competitor analysis for battlecards, feature ROIs and USP creation
• Experience with a complex SaaS product portfolio
• Ability to work collaboratively across departments.
• Analytical mindset with the ability to interpret sales data and metrics.
• Experience in learning and development, including designing and delivering training programs

The nice to haves ➕➕➕

• Experience with a smaller SaaS vendor (<400 employees) + understanding of challenges of competing against larger vendors
• CX/CCaaS or related industry experience is beneficial

The location

This role can be located in Copenhagen or Oslo, with expectation of 2-3 days/week in the office; or the UK or Netherlands (offices in London and Amsterdam, but we are remote first).

What’s In it for You? 💰

• Competitive fixed salary
• Flexible, hybrid approach to working; split your time between the office and home
• You get to be part of a fun, driven and supportive team
• Gift on your birthday
• Annual Summer and Christmas parties
• Excellent development opportunities and a great company culture

What to expect from the interview process ❔

• Screening call with Talent Acquisition
• 1st interview with Head of RevOps (Chief of Staff)
• Final interview with a presentation

Puzzel Values 🎯

• Built on Trust – trust is an intrinsic Nordic value, upon which Puzzel has been built. We trust each other and our customers and partners trust us.
• Stronger Together – working together in a genuinely collaborative way, with a shared purpose, we have an empowered organisation that is better equipped to delight customers and partners.
• Stay Hungry – have a continuous hunger to raise our game, innovate and be the best we can be professionally.

Diversity & Inclusion 🌍

We want everyone at Puzzel to be their true, authentic selves at work irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background.

Whilst we are proud to already have a diverse workforce from across the globe, we are aware that things could always be improved – for example, we currently have a ratio of female 26:74 male employees, which whilst not uncommon for the tech industry (average in SaaS is 26% female), it’s far from ideal. So, what are we doing to improve this?

• Our Global Leadership Team (C-suite) has shifted from 100% male to 50 male: 50 female in the past 18 months.
• We have increased our % of female hires from 23.6% in 2021 to 38.5% in 2023.
• We are partnering with the likes of Flexa, who have significantly higher-than-average talent pools of candidates from diverse backgrounds.
• We are working with State Employment initiatives in Norway and Sweden to bring candidates through internship/apprenticeship routes and are investigating similar initiatives in the UK and Bulgaria.
• By raising awareness and transparency, we are hoping to further attract a diverse workforce.

We are continuously striving to foster an inclusive and diverse environment, where everyone is celebrated for who they are. If there is anything we can do to support you in the interview process, or beyond, please let us know.

One Last Thing ☝🏻

Even if you feel you are only a 75% match for this role, we still want to hear from you. This list is purely indicative. Skills can always be learnt.

Please note that we are not able to provide sponsorship for this role, so you must have eligibility to work in the country you are applying for.

By applying you accept the terms of our Privacy Notice which can be found on our website. Puzzel are not considering candidates that do not have a work permit in the country we are hiring in.