Puzzel • Bromma / Helsinki

Finnish Business Development Manager

Remote-first – once per month in the office

Fully flexible hours

Dog friendly

Job Description

Finnish Business Development Manager

Stockholm, SW or Finland - remote

Puzzel: The Low-Down 🔍

Puzzel is a fast-growing B2B SaaS company. Already #1 in the Nordics, our ambition is to become the clear European market-leader in the coming years and our growth in Finland is an important part of that 🚀

We are specialists in customer experience (CX) with a focus on omni-channel customer engagement platform (the category is called ‘CCaaS’ or ‘Contact Centre as a Service’) with the flexibility and scalability to support local enterprises and global corporations, manage their customer interactions and support their busy teams.

Headquartered in Oslo, Norway and with further offices in the UK, Sweden, Denmark, Bulgaria, Netherlands and the Philippines, we are a diverse group of go-getters with 25 years of pure cloud experience.

We work hard and we play hard, making sure we constantly evolve to stay ahead of the curve. We have an annual kick-off party to celebrate our successes and plan for the year ahead and pride ourselves on being inventive, dependable, adaptive and empowered. We value open communication and honesty to confidently deliver the best service and experience to our customers.

Why we’re proud

  • Puzzel was recognised as the 'most innovative European-founded CCaaS provider' and top 3 globally by Frost & Sullivan in 2023
  • We recently received a 'remarkable' customer NPS score of 37
  • Glassdoor rating of 4.8/5
  • Puzzel is a family-first employer, placing high importance on work:life balance and flexible working hours
  • We are working with Mercer on salary benchmarking, to ensure pay equality and market competitiveness

Key Data Points

  • €45m in revenue FY2022
  • 20% average year-on-year revenue growth
  • 25% YoY growth in technology
  • Currently ~240 employees
  • Used by more than 1100 businesses across 40 countries

We are looking for 👀

We are searching for a b2b SaaS superstar to drive new business for the Finnish market, to be based in our Stockholm office.

You will be the first person launching your approach on Finland in a couple of years after having stepped back from the territory and as such, we are looking for someone who will drive both direct sales and channel partners & alliances in Finland, as we recognise that this may be the more effective route to market initially.

Due to the nuances of the Finnish market, we need someone who is a native Finnish speaker, either based in Stockholm or to be working remotely in Finland (until such time that we establish an office there).

We already have a number of customers in Finland and have several Scandinavian customers with operations in Finland that can be leveraged, so although you’ll be targeting Finland afresh, you won’t be starting from zero.

You’ll be proactive and solution-oriented, and not afraid to shake things up. Excellent communication skills are a must and you should excel at the following:

  • Building and nurturing relationships with customers or creating business opportunities from scratch.
  • Identifying key strategic partners as well as direct prospects.
  • Initiating and leading activities that contribute to goal achievement for growth and profitability in the portfolio.
  • Conducting activities such as demos and presentations.
  • Performance and budget responsibility for your own portfolio.
  • High self-motivation and being able to implement a structured way of working.
  • Thoroughly understand the customer’s needs, business, and processes.
  • Working under pressure and to deadlines.
  • Interacting with clients and customers both internally and externally.

The must-haves 💪

  • You will be targeting the Finnish market and must be native/fully fluent in Finnish
  • Technological understanding and interest in the field of cloud-based services
  • Proven success in B2B SaaS sales
  • Proactive/ hunter mentality
  • Money motivated

The nice to haves ➕➕➕

  • Exposure to an international environment
  • Strong English and/or Swedish language
  • CX/ CCaaS / Customer Service experience
  • Experience working with structured sales methodologies/cadences & sales pipelining

The Location

This role is to be based either in our Stockholm office at Gustavslundsvägen 145,167 51 Bromma, Stockholm, with the expectation of 2-3 days/week on-site, the others working from home - you therefore need to live within a reasonable commuting distance.

Alternatively, we can consider those working fully remotely in Finland.

What’s In it for You? 💰

  • Competitive fixed salary + industry-leading commission plan
  • Flexible, hybrid approach to working; split your time between the office and home
  • You get to be part of a fun, driven and supportive team
  • Pension contribution
  • Gift on your birthday
  • Annual Summer and Christmas parties
  • Excellent development opportunities and a great company culture

What’s the Puzzel IDEA?

  • Inventive
  • Dependable
  • Empowering
  • Adaptive

Equality and Diversity 🌍

We want everyone at Puzzel to be their true, authentic selves at work irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background.


We are proud to have a diverse workforce from across the globe and are continuously striving to foster an inclusive and diverse environment, where everyone is celebrated for who they are. If there is anything we can do to support you in the interview process, or beyond, please let us know.

One Last Thing ☝🏻

Even if you feel you are only a 75% match for this role, we still want to hear from you. This list is purely indicative. Skills can always be learnt.

Please note that we are not able to provide sponsorship for this role, so you must have eligibility to work in the country you are applying for.

By applying you accept the terms of our Privacy Notice which can be found on our website.

Company benefits

Co-working space allowance
Enhanced WFH tools
Flexible working week
Mental health platform access
Dental coverage
Health insurance
Work from home allowance
Enhanced sick days
Adoption leave
Enhanced sick pay
Compassionate leave
Optional unpaid leave
Enhanced maternity leave
Enhanced paternity leave
Shared parental leave
Life assurance
Salary sacrifice
Matched pension contribution
Annual pay rises
Teambuilding holidays
Lunch and learns
Company wide holidays/offsites
Employee assistance programme
Dog friendly co-working space
Open to part time work for some roles
Location
95%
Employees are very happy with their working location freedom
Hours
91%
Employees are very happy with the flexibility in the hours they work
Benefits
79%
Employees are largely happy with the benefits their company offers
Work-life balance
85%
Employees feel that they can find the perfect balance of life and work
Role modelling
91%
Employees feel that flexible working is part of the culture
Autonomy
90%
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
71%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
81%
Employees feel like the company culture is brilliantly inclusive and equitable
Culture
88%
Employees feel like it is a really great environment to work in
Mission
80%
Employees feel quite excited about the company mission
Salary
82%
Employees are very happy with their salaries and feel that it is well above the market average

Working at Puzzel

Company employees

240

Gender diversity (male:female)

74:26

Office locations

London (Bank), Copenhagen, Stockholm, Malmö, Uppsala, Arendal, Oslo (HQ)

Hiring Countries

Bulgaria

Denmark

Netherlands

Norway

Sweden

United Kingdom

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024
Professional Services

Professional Services

Industry awards 2023