Head of Human Data Operations

Job Description

Head of Data Operations

Team: Business Operations

Prolific

Prolific isn’t just enabling AI innovation – we’re redefining it. While foundational AI technologies are becoming commoditized, Prolific’s human data infrastructure provides the high-quality, diverse data required to train the next generation of AI models. Through our platform, we empower researchers and companies to access a global, ethically curated participant base, ensuring cutting-edge AI research and training grounded in inclusivity and precision.

The role

We’re looking for an exceptional Head of Human Data to lead and scale Prolific’s human data supply team. In this pivotal role, you’ll drive strategy and execution across participant acquisition, onboarding, training, and upskilling of global participants. You will oversee the curation of domain experts and AI taskers to meet the growing demands of large language model (LLM) training, research, and other AI-focused initiatives. This is a leadership position that demands operational expertise, strategic vision, and a hands-on approach to managing a complex human data supply ecosystem. You will collaborate across teams to ensure that our human data operations deliver value, quality, and scalability for our AI customers.

What you’ll bring to the role

• Extensive experience in operations, workforce management, or a related field, ideally within AI, tech, or high-growth, fast-moving environments.
• Expertise in scaling human data or talent supply ecosystems, with a focus on quality, efficiency, and diversity.
• Expertise in developing an accredited AI research and development workforce suitable to meeting current and future client demands, building participant demand models to accurately forecast demand and supply dynamics.
• Strong background in leading teams and managing high-impact cross-functional initiatives.
• Operational Leadership: Proven ability to design and execute scalable operational frameworks for global workforces or data pipelines. Training & Development: Experience in designing and implementing training, certification, and upskilling programs for technical or specialized roles.
  Data-Driven Decision-Making: Proficiency in analyzing performance metrics and using insights to drive improvements.
  Collaboration & Communication: Skilled at managing stakeholders and aligning cross-functional teams toward shared objectives.
• AI Knowledge: Familiarity with AI/ML lifecycle processes, including data labeling, annotation, and ethical considerations in human data operations.

Preferred Qualifications

• Experience in managing global crowdsourcing, gig-economy, or remote workforce platforms.
• Knowledge of Prolific’s platform and participant ecosystem, including task complexity and curation processes, whilst ensuring the highest standard of human data for our customers.
• Background in working with LLMs or other AI-focused applications, with an understanding of task-specific requirements.

What you’ll be doing in the role

• Develop and execute the vision and strategy for Prolific’s human data operations, aligning with company-wide goals.
• Lead and grow a high-performing team focused on participant acquisition, onboarding, enrichment, support, and task performance monitoring.
• Build a scalable operating model to ensure a high-quality supply pipeline that meets the diverse needs of AI customers.
• Oversee the recruitment, onboarding, and verification of participants, including domain experts and taskers, ensuring scalability and diversity.
• Drive the development of comprehensive upskilling programs to meet emerging AI customer requirements.
• Ensure training initiatives are seamlessly deployed via Prolific’s platform and optimised for participant success.
• Collaborate with product teams to enhance platform features that improve participant experience and task fulfillment.
• Act as the primary point of contact for strategic AI customer projects, ensuring alignment between supply and project deliverables.
• Build strong relationships with SMEs, ensuring access to specialised knowledge for domain-specific tasks.
• Pioneer innovative approaches to human data operations, leveraging emerging technologies and methodologies to enhance participant engagement and performance.

Why Prolific is a great place to work

We've built a unique platform that connects researchers and companies with a global pool of participants, enabling the collection of high-quality, ethically sourced human behavioral data and feedback. This data is the cornerstone of developing more accurate, nuanced, and aligned AI systems.

We believe that the next leap in AI capabilities won't come solely from scaling existing models but from integrating diverse human perspectives and behaviors into AI development. By providing this crucial human data infrastructure, Prolific is positioning itself at the forefront of the next wave of AI innovation—one that reflects the breadth and the best of humanity.

Working for us will place you at the forefront of AI innovation, providing access to our unique human data platform and opportunities for groundbreaking research. Join us to enjoy a competitive salary, benefits, and remote working within our impactful, mission-driven culture.

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