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Prolific • Hybrid, NY

Customer Success Manager, Academia

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top 3 scores:
96%

Location flexibility

87%

Mission

86%

Benefits

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Job Description

Customer Success Manager, Academia

Sales: Customer Success

[Salary + OTE + Share Options + 33 days paid vacation (inc Federal Holidays]

Prolific

Prolific is not just another player in the AI space – we are the architects of the human data infrastructure that's reshaping the landscape of AI development. In a world where foundational AI technologies are increasingly commoditized, it's the quality and diversity of human-generated data that truly differentiates products and models.

For over 10 years we’ve helped leading academic researchers and institutions across the globe to carry out research that changes the world. Now, more than 35,000 researchers across academia and industry use Prolific to gather definitive human data and feedback from reliable, engaged, and fairly treated participants – with a new study launched every three minutes.

The Role

As an Academic Customer Success Manager at Prolific, you will develop existing relationships with academic researchers and proactively source new relationships with key stakeholders across US campuses. Your primary goal will be to drive adoption and increase revenue by identifying and engaging potential customers through outreach, meeting them face-to-face, developing deep insights into their institutional and research needs, and expanding Prolific’s reach within target institutions.

You will identify opportunities to engage new researchers and teams, facilitate feature adoption, and support studies on-site. Working closely with colleagues across the business, you’ll ensure that customer feedback is relayed to internal teams, playing a key role in Prolific’s growth within the US academic market.

What you'll be doing in the role

  • Establishing, initiating, and building relationships with our highest potential academic customers, including those with whom we have no prior engagement
  • Proactively sourcing and building a pipeline of new contacts within target institutions through cold outreach and networking efforts
  • Developing and executing initiatives to increase visibility and awareness of Prolific at selected academic institutions in the USA
  • Defining and implementing strategies to grow and retain our key customers
  • Advocating for our customers needs internally and creating a feedback loop
  • Collaborating with a UK-based counterpart and our marketing team, initiate relationships with new researchers within our customer base and wider buying committees within academic institutions (e.g. procurement, finance, IT)

What you’ll bring to this role

  • Experience working with academic researchers, higher education institutions, or public sector organizations
  • Proven track record of exceeding expectations against commercial targets in a customer-facing role in a B2B technology company (customer success, sales)
  • Demonstrated ability to build and manage a network of contacts within academia, starting from cold outreach
  • Great listening and communication skills, ability to build strong relationships with customers
  • Proven track record of initiating and leading successful growth and retention initiatives, working with a cross-functional team
  • A desire to grow and learn fast
  • Energized when speaking face to face & running work shops
  • A personal interest in research

Why Prolific is a great place to work

We've built a unique platform that connects researchers and companies with a global pool of participants, enabling the collection of high-quality, ethically sourced human behavioral data and feedback. This data is the cornerstone of developing more accurate, nuanced, and aligned AI systems.

We believe that the next leap in AI capabilities won't come solely from scaling existing models, but from integrating diverse human perspectives and behaviors into AI development. By providing this crucial human data infrastructure, Prolific is positioning itself at the forefront of the next wave of AI innovation – one that reflects the breath and the best of humanity.

Working for us will place you at the forefront of AI innovation, providing access to our unique human data platform and opportunities for groundbreaking research. Join us to enjoy a competitive salary, benefits, and remote working within our impactful, mission-driven culture.

Links to more information on Prolific

Benefits

External Handbook

Website

Youtube

Privacy Statement

By submitting your application, you agree that Prolific may collect your personal data for recruiting and global organisation planning. Prolific's Candidate Privacy Notice explains what personal information Prolific may process, where Prolific may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Prolific use of your personal information.

Company benefits

Bank holiday swaps
Company wide holidays/offsites
Early finish Fridays
Enhanced maternity leave – 13 weeks full paid, 26 weeks 50% pay
Enhanced paternity leave – 4 weeks full paid
Enhanced sick pay
Mental health days
L&D budget – £1000 per year
Dog friendly co-working space
25 days annual leave + bank holidays
Pregnancy loss leave
Open to part-time employees
Health insurance – Bupa & Medicash Health Plan (Opt in)
Life insurance
Lunch and learns
Employee discounts
Employee assistance programme
Optional unpaid leave
Salary sacrifice
Work from home budget
Enhanced pension match/contribution
£1000 yearly budget for education, growth, and training.
Taxable Stipend of £150 a month per person, £1800 a year (before tax).

We asked employees of Prolific what it's like to work there, and this is what they told us.

Location flexibility
96%
Employees are very happy with their working location freedom
Hours flexibility
83%
Employees are very happy with the flexibility in the hours they work
Benefits
86%
Employees are very happy with the benefits their company offers
Work-life balance
78%
Employees feel that they can switch off quite easily from work
Role modelling
86%
Employees feel that flexible working is part of the culture
Autonomy
81%
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
82%
Employees feel that the diversity, and the efforts to improve and maintain it, are great
Inclusion
81%
Employees feel like the company culture is brilliantly inclusive and equitable
Culture
81%
Employees feel like it is a really great environment to work in
Mission
87%
Employees feel very excited about and aligned with the company mission
Salary
76%
Employees feel that their salary is good and matches the value they bring

Working at Prolific

Company employees

168

Gender diversity (male:female:non-binary)

32:38:30

Funding levels

$32,000,000

Currently Hiring Countries

United Kingdom

United States

Office Locations

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024
1st – DeepTech, Data & AI

1st – DeepTech, Data & AI

Industry awards 2023
3rd

3rd

Flexa100 2023
1st – Research & Data

1st – Research & Data

Industry awards 2022

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