Client Delivery Lead

Client Delivery Lead

Team: Client Services

Prolific

Prolific isn’t just enabling AI innovation – we’re redefining it. While foundational AI technologies are becoming commoditized, Prolific’s human data infrastructure provides the high-quality, diverse data required to train the next generation of AI models. Through our platform, we empower researchers and companies to access a global, ethically curated participant base, ensuring cutting-edge AI research and training grounded in inclusivity and precision.

The Role

As a Client Delivery Lead focused on AI projects, you will play a pivotal role in ensuring the success of our client partnerships. You will own the end-to-end strategy for client engagements, oversee project execution, and serve as the primary point of contact (POC) for the client. Collaborating closely with internal teams and leveraging your project management expertise, you will ensure that we deliver exceptional results and maintain strong client relationships in the rapidly evolving AI space.

What You’ll Be Doing

• Define and execute the overall strategy for client projects, ensuring alignment with the client’s objectives and Prolific’s standards.
• Act as the main point of contact (POC) for the client as it relates to their project, providing clear and consistent communication throughout the project lifecycle.
• Work with clients to understand their specific needs and partner with internal teams to deliver tailored solutions that align with project goals.
• Plan, scope, and coordinate internal resources (e.g., Sales, Operations, Product, and Engineering) across teams to ensure smooth project execution and timely delivery.
• Partner with internal teams, including sales, operations, and product, to ensure projects meet both client and organizational goals.
• Track and report on project delivery metrics, including timelines, budgets, and profitability, to ensure financial and operational targets are met.
• Establish and maintain project dashboards and performance trackers to provide real-time visibility into project status, risks, and opportunities for improvement.
• Generate actionable insights from project data, providing clients with recommendations to enhance their AI training models and workflows.
• Continuously evaluate and improve delivery processes to enhance efficiency, scalability, and client satisfaction.
• Provide internal and external training sessions on best practices, project execution standards, and Prolific platform capabilities to improve overall delivery outcomes.

What You’ll Bring to the Role

• Proven experience (3-6 years) managing complex, multi-stakeholder projects or client delivery roles, ideally in Human-in-the-loop (HITL) or AI training, with a strong track record of delivering successful outcomes in fast-paced environments.
• Solid understanding of AI technologies, their applications, and associated challenges, including familiarity with AI/ML training workflows such as data collection, annotation, and validation processes.
• Strong ability to build and maintain positive client relationships, with exceptional client-facing communication skills and a focus on exceeding expectations.
• Demonstrated ability to develop and execute strategies aligned with client goals and company objectives.
• Proficiency in tracking and analyzing project delivery metrics, KPIs, and profitability to drive continuous improvement and optimize outcomes.
• Excellent written and verbal communication abilities, capable of articulating complex concepts clearly to both technical and non-technical audiences.
• Problem-Solving Ability: Strong problem-solving skills, with the ability to quickly identify challenges and implement effective solutions.
• Proven ability to lead cross-functional teams, align diverse stakeholders, and foster collaboration to achieve shared objectives.
• Comfortable working in a rapidly changing environment and adapting priorities as needed.
• Strong organizational and multitasking abilities, with proficiency in project management and collaboration tools (e.g., Notion, Slack, Asana) to ensure accuracy, quality, and timely delivery of complex projects.
• Demonstrated capability to manage multiple tasks while ensuring the accuracy and quality of project deliverables.

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