Paddle • London - Remote

Success Operations Analyst

Employment type:  Full time


Fully flexible hours

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Job Description

What do we do?

Paddle offers SaaS companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It’s faster, safer, cheaper, and, above all, way better.

We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 3000 software sellers in 245 territories globally.

The Role:

We’re looking for an Operations Analyst to join our Customer Success team. It’s our job to enable Paddle’s diverse functions, supplying our teams with data, insights and tools to make them more efficient and support our rapid growth.

The core of your role will be to build tools and iterate on processes across various teams, including making data accessible and easy to understand so that we can make informed decisions. You’ll also have plenty of opportunities to refine our data, seek out new data sources and implement solutions to enhance the insights we’re able to gain from our analysis. You’ll also help on projects from conception to delivery, ensuring Paddle is able to scale effectively.

What you'll do:

  • Collaborate closely with Support, Risk, Sales, Marketing and P&E teams at Paddle to enhance tech stack, optimise processes, and improve decision-making with faster, data-driven insights.

  • Design and implement innovative tools and solutions to enhance commercial efficiency and team productivity, while driving proactive, scalable changes to lead operational improvements.

  • Identify and address operational inefficiencies, facilitating cross-functional improvements to streamline processes and enhance funnel efficiency.

  • Lead the evaluation and adoption of new technologies, optimising workflows in line with industry best practices and technological advancements.

  • Analyse complex data sets to extract actionable insights, develop dashboards and reporting tools for real-time business performance and market trends analysis, and support data-driven decision-making.

  • Foster a culture of continuous improvement by encouraging innovation, experimentation, and learning within the Operations team.

We'd love to hear from you:

  • You possess a minimum of 2 years of experience in Operations, with a proven track record of problem-solving and process improvement.

  • You have demonstrated analytical skills, with the ability to interpret complex data, draw actionable insights, and make data-driven decisions.

  • You know how to work with databases, and you are an expert in writing queries using MySQL (or similar).

  • You have a solid understanding of the internal processes and structure of a tech company, including stakeholder responsibilities.

  • You are proactive and solution-oriented, with the ability to identify issues and propose effective solutions, while being adaptable to fast-paced and uncertain environments.

  • You have excellent communication and collaboration skills, capable of working effectively with both technical and non-technical teams.

  • You have skills in managing projects, from planning to execution and impact assessment.

  • You have an eagerness to continuously learn and improve, embracing innovation and experimentation within the Operations team.

  • You have experience using at least one scripting language such as Python or JS.

  • You are familiar with AWS or other developer environments and experience in using them for tool and process development.

Nice to haves:

  • Knowledge of e-commerce platforms like Stripe, Braintree, PayPal, Fastspring, and Cleverbridge, to understand the ecosystem in which Paddle operates.

  • You have an understanding of one or more of the following teams, and their role/structure within a tech company. Support, Risk, Marketing or Sales.

  • You have experience of using/implementing at least one of Support, Risk, Marketing or Sales tools.

  • You have an interest/knowledge of AI, and how to utilise AI within processes.

Everyone is welcome at Paddle

At Paddle, we’re committed to removing invisible barriers, both for our customers and within our own teams. We recognise and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer, we don’t care if, or where, you studied, what you look like or where you’re from. We’re more interested in your craft, curiosity, passion for learning and what you’ll add to our culture. We encourage you to apply even if you don’t match every part of the job ad, especially if you’re part of an underrepresented group.

Please let us know if there’s anything we can do to better support you through the application process and in the workplace. We will do everything we can to support any accommodations needed. We’re committed to building a diverse team where everyone feels safe to be their authentic self. Let’s grow together.

Why you’ll love working at Paddle

We are a diverse, growing group of Paddlers across the globe who pride ourselves on our transparent, collaborative and respectful culture.

We live and breathe our values, which are:

Exceptional Together

Execute with impact

Better than Yesterday

We offer a full suite of benefits, including attractive salaries, stock options, retirement plans, private healthcare and well-being initiatives.

We are a ‘digital-first’ company, which means you can work remotely, from one of our stylish hubs, or even a bit of both! We offer all team members unlimited holidays and 4 months of paid family leave regardless of gender. We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.

Company benefits

Open to part-time employees
Enhanced maternity leave
Enhanced paternity leave
Work from anywhere scheme
Unlimited annual leave
Work from home allowance
Mental Health Support
Office disability facilities
Faith and meditation space
Employees are very happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can find the perfect balance of life and work
Role modelling
Employees feel that flexible working is part of the culture
Employees feel they have complete autonomy over getting their work done

Working at Paddle

Company employees


Gender diversity (male:female)


Office locations

London, NYC, Boston, Salt Lake City and Argentina

Funding levels


Hiring Countries

United Kingdom
United States

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024
SaaS & Software

SaaS & Software

Industry awards 2023
1st – Medium companies

1st – Medium companies

Flexa100 2023
Saas & Dev Software

Saas & Dev Software

Industry awards 2022

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