Head of People Operations & Experience

Job Description

What do we do?

Paddle offers SaaS companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It’s faster, safer, cheaper, and, above all, way better.

We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 3000 software sellers in 245 territories globally.

The Role:

As a leader and key member of the People team, you help build and evolve the People Operations experience and offering while ensuring a high level of compliance with employment laws and regulations. You work closely with the VP People to execute our People strategy, and with a team under your guidance you foster a culture of continuous improvement and highest quality of service to the business.

What you'll do:

• Develop and manage the operational plan to deliver Paddle’s people strategy for the People Operations, Technology and Data Analytics pole ;

• Lead and manage a team by fostering collaboration, team work, motivation and professional development ;

• Oversees the management and accurate handling of data throughout the employee lifecycle. Develop and implement operational processes supporting business needs, while delivering a high quality employee experience and enhancing efficiency, accuracy and overall effectiveness ;

• Identify and translate local laws and regulations into structured HR standards and guidelines in partnership with the legal team ; anticipate possible impact on People practices and proactively communicate and educate the wider People Team and the business in collaboration with People Partners ;

• Oversee the implementation and day to day management of our technology stack, leveraging automation to improve the management of time and costs, while extracting data to draw insights and improve decision making ;

• Support global expansion efforts and develop strategies and partnerships facilitating the management of a globally dispersed workforce ;

• Conduct regular quality assurance audits, supporting SOC2 compliance and highest levels of quality standards.

We'd love to hear from you:

• You have a minimum of 6 year’s related experience leading operations and/or employee experience functions, and have managed a small team of HR professionals ;

• Successful record of building, improving, and running operational business processes, and the ability to drive effectiveness and high quality of people experience ;

• Demonstrated ability to successfully manage projects through design, development and implementation lifecycle ;

• Strong analytical skills and excellent ability to think in a logical manner, identify root causes of problems, and make systematic and rational judgements based on relevant information

• Experience of driving culture change across organisations and departments, and proven success establishing credibility and strong working relationships with stakeholders ;

• In depth knowledge of HR Operations and knowledge of people functions including HRIS, payroll, talent management and total rewards

Everyone is welcome at Paddle

At Paddle, we’re committed to removing invisible barriers, both for our customers and within our own teams. We recognise and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer, we don’t care if, or where, you studied, what you look like or where you’re from. We’re more interested in your craft, curiosity, passion for learning and what you’ll add to our culture. We encourage you to apply even if you don’t match every part of the job ad, especially if you’re part of an underrepresented group.

Please let us know if there’s anything we can do to better support you through the application process and in the workplace. We will do everything we can to support any accommodations needed. We’re committed to building a diverse team where everyone feels safe to be their authentic self. Let’s grow together.

Why you’ll love working at Paddle

We are a diverse, growing group of Paddlers across the globe who pride ourselves on our transparent, collaborative and respectful culture.

We live and breathe our values, which are:

Exceptional Together

Execute with impact

Better than Yesterday

We offer a full suite of benefits, including attractive salaries, stock options, retirement plans, private healthcare and well-being initiatives.

We are a ‘digital-first’ company, which means you can work remotely, from one of our stylish hubs, or even a bit of both! We offer all team members unlimited holidays and 4 months of paid family leave regardless of gender. We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.