Customer Service Assistant (11 week FTC)

The Role

Are you excited by engaging with people, learning about their needs and solving problems that are important to our customers and our Partners?

The peak Christmas season is extremely important and very, very busy. You will be someone who finds hard work rewarding and understands the importance of good customer service.

Here’s what you can expect working with our Customer Service Team:

Working a five-day week, with working hours of Monday - Friday (09:00-17:30), Saturday & Sunday (08:30-17:00).

An introductory training week will take place within the London area, so you will need to be within commutable distance.

We’re offering a start of 4th November, running for a period of 11 weeks.

Accountabilities

• Proactively answer incoming customer enquiries via our contact channels (Email/Live Chat)
• Liaising with our Partner Sellers, to provide solutions in line with our terms and conditions.
• Within four weeks, you will be expected to manage approximately 80+ customer contacts per day.

Some key skills and experience you’ll need...

Technical skills:

• Understanding of data security and privacy best practices, especially when handling customer information and sensitive data.
• Strong problem-solving skills to address customer issues, resolve complaints, and find solutions to various customer inquiries.
• The ability to handle multiple chat and email conversations simultaneously while maintaining high-quality responses and managing time effectively.
• Familiarity with platforms such as Zendesk, Slack and Google Suite. (desired but not essential)

Human skills:

• We’re looking for an enthusiastic, empathetic and hard-working person who puts our customers first.
• We’re looking for someone who can show us a positive growth mindset and a commitment to take ownership.
• You’ll be a multitasking, people person who learns quickly and gets satisfaction from solving problems.
• Experience in a previous customer facing role is desirable, but not essential.

Don’t meet every single requirement? No problem. Your strengths, passion & fresh perspective could be just what we’re looking for - so we encourage you to apply!

What we offer

Our perksIt's super important to us to make sure everyone feels safe and looked-after, which is why we've got a wide range of benefits in place. From supporting you and your loved ones with healthcare to cheeky 'just because' gifts, we're here for you.

We've got a ton of good stuff for everyone - like private medical insurance, a health cash plan, an electric vehicle scheme, mental health platform access, cycle to work scheme, and a 20% discount on our website. To find out more about what we offer, have a look here. We've also worked very hard to come up with a set of policies to support our people in any situation- like medicalised leave, menstrual leave, and primary carer leave.
Full-time NOTHS-ers get 25 days of holidays each year (plus bank hols!), as well as having the opportunity to work from anywhere for two calendar months a year. Did someone say beach holiday?

How we workHere at NOTHS, we embrace a remote-first approach to work, recognising the value of flexibility and the diverse talents that remote teams bring to the table. Our remote work culture is designed to empower our employees, foster collaboration, and create a community that transcends physical boundaries.

Under this framework, all of us operate remotely, convening as teams at regular intervals that suit each team best. These gatherings serve various purposes, including ideation sessions, hackathons, or simply fostering valuable face-to-face interactions.

Every quarter, we hold a Get Together and the whole company meets for a fun-filled day (with no shortage of food!) with some special guests... our small brand Partners!
Want to find out more? Take a look here.

Diversity, Equity, & InclusionDEI is really important to us and that’s why everyone’s welcome at Not On The High Street – whoever they are, whatever their background.

We are committed to embracing and encouraging our employees’ uniquenesses- whether this is in age, people with disabilities, ethnicity, family structures, gender, LGBTQ+ identity, lower income backgrounds, race, religion, the intersectionality or all/any of these and other aspects making us who we are. We take pride in treating all of our employees fairly and we want our people to feel respected, valued and recognised within the workplace. As part of your application, you’ll be asked to complete an optional demographic survey to help us learn more about who wants to work with us. Responses will only be used to help us figure out how to make our team even more inclusive and attract more brilliant people to join us!

We'll also ask whether you need us to make any reasonable adjustments to the interview process should you need them and you can answer this question should you choose to in the application phase. Apply to join Team NOTHS!Our recruitment processes are fully remote, taking advantage of the wonders of modern-day technology. We’d love to hear more about you, your experience and why you want to join our team. Good luck!