Station Delivery Manager - South & East Yorkshire

Job Description

Station Delivery Manager - South & East Yorkshire

Become the leader who turns everyday station moments into exceptional customer experiences

Be the face of Northern – through the eyes of our customers. We’re looking for a talented, people‑centered leader to join us as a Station Delivery Manager, Reporting to the station Director you will be responsible for driving outstanding customer service, safety, and operational excellence across a portfolio of stations within the South & East Yorkshire regions If you’re passionate about delivering great customer experiences, building highly engaged teams and shaping the future of rail travel in the North, this could be the perfect opportunity

What You’ll Be Doing

As our Station Delivery Manager, you will:

• Lead, motivate and develop stations teams to deliver an exceptional end‑to‑end station experience
• Coach frontline colleagues by experiencing our service through the eyes of our customers both in stations and on-train
• Ensure high standards of safety, compliance and performance across all stations in your area
• Manage budgets, resources and staffing levels effectively to deliver value for money
• Build strong partnerships with trade unions, other TOCs, Network Rail, and internal stakeholders
• Oversee health & safety inspections, risk assessments, fire/asbestos/legionella controls, and COSHH compliance
• Support retail and commercial growth through excellent service delivery and revenue protection
• Lead people processes including recruitment, attendance management, occupational health, investigations and disciplinary/grievance matters
• Ensure robust safety, security and operational standards in line with SMSPs and national rail security requirements
• Manage local tenants, advertising opportunities and station investments (including CAPEX and third‑party works)
• Provide leadership presence and accountability during disruption and Silver on‑call situations

What Success Looks Like

• Year‑on‑year improvement in NRPS scores relating to station satisfaction
• Engaged, motivated station teams delivering outstanding customer service
• Strong, collaborative relationships with stakeholders and representative groups
• A safe, clean and welcoming station environment with no safety breaches
• Revenue growth and high standards of compliance across all locations
• Effective management of attendance, performance and people processes

About You

• Strong people leadership and interpersonal skills (a management qualification is desirable). Understanding of retail operations and competence requirements. Knowledge of rostering principles and link structures
• Experience applying HR policies and managing people‑related issues
• Excellent communication skills: verbal, written and report‑writing
• Sound IT skills and the ability to use standard business systems
• Strong commercial awareness and understanding of customer service principles
• Proven leadership, motivational and influencing skills
• Ability to work under pressure, think clearly and plan effectively
• Knowledge of Health & Safety legislation and a commitment to safety excellence
• Willingness to undertake any required role‑specific training

Pay & Perks

• £60,000 Base Salary
• On call Allowance

What’s in it for you?

• At Northern, we don’t just value our people - we go the extra mile to support them. Here’s a taste of what you can look forward to:
• Free Travel: Unlimited free travel for you, your partner, and your dependents on Northern services. Plus up to 75% discount on other networks in the UK and Europe.
• Generous Pension Scheme: We top up your contributions by 1.5 times.
• Enhanced Family Benefits: We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave.
• Cycle to Work Scheme: Save up to 42% on a bike and spread the cost. Electric Car Scheme: Lease a brand new electric or plugin hybrid car. Exclusive Discounts: From shopping to wellbeing, Northern Perks has you covered. Employee Assistance Programme: 24/7 support for family, lifestyle, and more.
• Training and Career Development: We offer tailored training to our colleagues and opportunities to gain recognised qualifications.
• Plus enhanced career pathways no matter what part of the business you’re in. Recognition: We know how important it is to show how much we appreciate our people. That’s why we have our Northern Lights and Northern Sparks Awards, recognising and celebrating brilliance every day.

Why Northern?

We’re more than just a train operator. We’re the heartbeat of the North - connecting communities, creating opportunities, and driving sustainable growth. With 2,500 trains running daily, we’re on a mission to improve rail travel and enhance the customer experience while protecting the environment. Back in 1825, the first passenger train set off in the North of England, after which rail quickly spread across the globe - and this year, we’re celebrating 200 years of the modern railway. As we look back on the historic events that led us here, we also look towards the future as we move into the era of Great British Rail. Join us at this pivotal moment in rail history and play your part in our journey.

A place for everyone

The best journeys happen when everyone feels welcome on board. At Northern, we don’t just move people from A to B - we’re building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that’s something you need. We're also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we’ll always offer an interview. We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and a medical assessment. No matter your background, experience, or whether you call it a bap, barm, or cob… there’s a place for you here in the railway.