Station Announcer

Job Description

Job Title: Station Announcer

BUSINESS FUNCTION: Customer & Commercial

SALARY: £24,088 while completing your initial training (first 6 months) £30,295 base salary after training, Overtime opportunities

Grade: CO3

LOCATION: Manchester Victoria

HOURS: Full Time

Be the Voice of Manchester Victoria, Keep passengers informed. Keep the station moving. Make your mark.

Are you ready to bring calm to the chaos and confidence to the commute? We’re looking for a Station Announcer to join our team at Manchester Victoria – one of the North’s busiest and most dynamic stations. Your voice will be more than just announcements – it’ll be reassurance, guidance, and a key part of our customers' experience.

What you’ll be doing

As a vital part of our operational team, you’ll:

• Operate Train Announcing and Customer Information Systems
• Provide timely and accurate updates during delays, cancellations, and platform changes
• Liaise with Control, Signalling, and Train Crew Depot teams to ensure seamless communication
• Keep detailed records of train delays and their causes
• Ensure staff and team leaders are always informed of any unit or platform alterations

About you

You’re calm under pressure and clear when it counts. We’d love to hear from you if you:

• Are proactive and reliable
• Can juggle multiple tasks smoothly
• Communicate professionally and confidently
• Put health and safety first
• Always put the customer first
• Are flexible and happy to work shifts, including evenings and weekends

What’s in it for you?

At Northern, we don’t just value our people - we go the extra mile to support them. Here’s a taste of what you can look forward to:

Free Travel: Unlimited free travel for you, your partner, and your dependents on Northern services. Plus up to 75% discount on other networks in the UK and Europe.

Generous Pension Scheme: We top up your contributions by 1.5 times.

Enhanced Family Benefits: We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave.

Cycle to Work Scheme: Save up to 42% on a bike and spread the cost.

Electric Car Scheme: Lease a brand new electric or plugin hybrid car.

Exclusive Discounts: From shopping to wellbeing, Northern Perks has you covered.

Employee Assistance Programme: 24/7 support for family, lifestyle, and more.

Training and Career Development: We offer tailored training to our colleagues and opportunities to gain recognised qualifications. Plus enhanced career pathways no matter what part of the business you’re in.

Recognition: We know how important it is to show how much we appreciate our people. That’s why we have our Northern Lights and Northern Sparks Awards, recognising and celebrating brilliance every day

Why Northern?

We’re more than just a train operator. We’re the heartbeat of the North - connecting communities, creating opportunities, and driving sustainable growth. With 2,500 trains running daily, we’re on a mission to improve rail travel and enhance the customer experience while protecting the environment

Back in 1825, the first passenger train set off in the North of England, after which rail quickly spread across the globe - and this year, we’re celebrating 200 years of the modern railway. As we look back on the historic events that led us here, we also look towards the future as we move into the era of Great British Rail. Join us at this pivotal moment in rail history and play your part in our journey

A place for everyone

The best journeys happen when everyone feels welcome on board. At Northern, we don’t just move people from A to B - we’re building a team where everyone feels they belong.

Our talent team can make reasonable adjustments to the process if that’s something you need. We're also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we’ll always offer an interview.

We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and a medical assessment. No matter your background, experience, or whether you call it a bap, barm, or cob… there’s a place for you here in the railway.