Salesforce Technical Service Analyst - FTC

Job Title: Salesforce Technical Service Analyst

SALARY: £50,000–£60,000 per annum, pro rata for a 6-month fixed-term contract

ROLE TYPE: 6 Month FTC

LOCATION: York, Leeds, Manchester

HOURS: 37 per week

Are you passionate about digital innovation, Salesforce, and improving customer experiences? Northern is looking for a Salesforce Technical Service Analyst to help drive the continuous improvement of our digital products and deliver a seamless, customer-focused digital experience.

As our Salesforce Technical Service Analyst, you’ll play a key role in supporting and enhancing our Salesforce platform and wider digital ecosystem. Working closely with our Digital Product Managers, internal teams and third-party technology partners, you’ll ensure our systems run effectively, deliver high-quality support and continue to evolve to meet the needs of our customers and business.

You’ll be responsible for managing Salesforce administration and performance, overseeing technical support services, coordinating system upgrades and integrations, and identifying opportunities to improve our digital capabilities. You’ll also manage supplier relationships, monitor service performance and ensure support requests and continuous improvement activities are delivered efficiently and to a high standard.

What we’re looking for:

• Salesforce Certified Administrator qualification.
• 2–3 years’ experience in Salesforce administration and maintenance.
• Strong knowledge of Salesforce configuration, user access, workflows, reports and dashboards.
• Experience managing software support services, technical suppliers and service performance.
• An understanding of ITIL service management principles.
• Excellent communication, organisation and problem-solving skills, with the ability to manage competing priorities.
• A proactive, collaborative approach and a passion for continuous improvement.

This is a great opportunity to play an important role in Northern’s digital transformation, helping us make better use of customer data, improve digital services and deliver a better experience for our customers.

If you’re ready to use your Salesforce expertise to make a real difference, we’d love to hear from you!

What’s in it for you? At Northern, we don’t just value our people - we go the extra mile to support them. Here’s a taste of what you can look forward to: Free Travel: Unlimited free travel for you, your partner, and your dependents on Northern services. Plus up to 75% discount on other networks in the UK and Europe. Generous Pension Scheme: We top up your contributions by 1.5 times. Enhanced Family Benefits: We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave. Cycle to Work Scheme: Save up to 42% on a bike and spread the cost. Electric Car Scheme: Lease a brand new electric or plugin hybrid car. Exclusive Discounts: From shopping to wellbeing, Northern Perks has you covered. Employee Assistance Programme: 24/7 support for family, lifestyle, and more. Training and Career Development: We offer tailored training to our colleagues and opportunities to gain recognised qualifications. Plus enhanced career pathways no matter what part of the business you’re in. Recognition: We know how important it is to show how much we appreciate our people. That’s why we have our Northern Lights and Northern Sparks Awards, recognising and celebrating brilliance every day. Why Northern? We’re more than just a train operator. We’re the heartbeat of the North – connecting communities, creating opportunities, and driving sustainable growth. With 2,650 trains running daily, we’re on a mission to improve rail travel and enhance the customer experience while protecting the environment. Back in 1825, the first passenger train set off in the North of England, beginning a journey that would transform travel across the world. We’ve recently celebrated 200 years of the modern railway and, as we reflect on that legacy, our focus is now on the future as Great British Rail takes shape. Join us at this pivotal moment in rail history and play your part in our journey. A place for everyone The best journeys happen when everyone feels welcome on board. At Northern, we don’t just move people from A to B - we’re building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that’s something you need. We're also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we’ll always offer an interview. We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and a medical assessment. No matter your background, experience, or whether you call it a bap, barm, or cob… there’s a place for you here in the railway.