OTAP Clerk - 12 Month FTC

Job Description

JOB TITLE: OTAP Clerk - 12 Month FTC BUSINESS FUNCTION: Customer & Commercial - Stations SALARY: £28,492 Grade: CO 1/2 ROLE TYPE: Customer Service LOCATION: Bradford Interchange HOURS: Full Time

We are looking for a highly organised and detail-oriented Paytrain Assistant OTAP clerk to join our Travel Centre team at Bradford Interchange

This is an important support role responsible for the accurate processing, preparation, and reconciliation of on-train revenue collection systems. Working within a busy operational environment, you'll ensure ticket issuing equipment, cash handling processes, and associated accountancy duties are completed accurately, securely, and in compliance with industry standards.

What you’ll be doing

• Prepare, issue, and update ticket issuing machines. Issue cash floats where required
• Receive and process ticket machine revenue and associated documentation
• Verify conductor credit card transactions, non-issues, zero fares, and seal numbers against shift records
• Account for monies received from ticket issuing systems, including those from other Train Operating Companies in line with contractual agreements
• Report faulty ticket machines and arrange replacement equipment
• Maintain battery charging and discharging processes for ticket issuing systems
• Complete accountancy procedures relating to Datasys, warrants, and other revenue processes
• Carry out periodic cleaning and maintenance checks of ticket issuing equipment. Investigate and report revenue discrepancies, surpluses, and losses as required
• Undertake general administrative duties to support the wider team
• Ensure all cash, credits, and equipment remain secure at all times

About you

To be successful in this role, you will have:

• Good knowledge of OTAP procedures.
• Knowledge of cash handling regulations and accountancy processes.
• Excellent attention to detail and accuracy.
• Strong organisational and administrative skills.
• The ability to work independently and prioritise tasks effectively.
• Good communication skills and a collaborative approach to teamwork.
• A commitment to maintaining high standards of compliance, security, and customer service.

What’s in it for you?

At Northern, we don’t just value our people - we go the extra mile to support them. Here’s a taste of what you can look forward to:

• Free Travel: Unlimited free travel for you, your partner, and your dependents on Northern services. Plus up to 75% discount on other networks in the UK and Europe. ·
• Generous Pension Scheme: We top up your contributions by 1.5 times. ·
• Enhanced Family Benefits: We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave. ·
• Cycle to Work Scheme: Save up to 42% on a bike and spread the cost. ·
• Electric Car Scheme: Lease a brand new electric or plugin hybrid car. ·
• Exclusive Discounts: From shopping to wellbeing, Northern Perks has you covered. ·
• Employee Assistance Programme: 24/7 support for family, lifestyle, and more. ·
• Training and Career Development: We offer tailored training to our colleagues and opportunities to gain recognised qualifications. Plus enhanced career pathways no matter what part of the business you’re in. ·
• Recognition: We know how important it is to show how much we appreciate our people. That’s why we have our Northern Lights and Northern Sparks Awards, recognising and celebrating brilliance every day.

Why Northern?

We’re more than just a train operator. We’re the heartbeat of the North – connecting communities, creating opportunities, and driving sustainable growth. With 2,650 trains running daily, we’re on a mission to improve rail travel and enhance the customer experience while protecting the environment. Back in 1825, the first passenger train set off in the North of England, beginning a journey that would transform travel across the world. We’ve recently celebrated 200 years of the modern railway and, as we reflect on that legacy, our focus is now on the future as Great British Rail takes shape. Join us at this pivotal moment in rail history and play your part in our journey.

A place for everyone

The best journeys happen when everyone feels welcome on board. At Northern, we don’t just move people from A to B - we’re building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that’s something you need. We're also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we’ll always offer an interview. We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and a medical assessment. No matter your background, experience, or whether you call it a bap, barm, or cob… there’s a place for you here in the railway.