Multiverse • New York City

Senior User Researcher (Customer Pillar), US

Employment type:  Full time

4 days/week at home

A little flex time

Job Description

We’re on a mission to create a diverse group of future leaders. We do that through professional apprenticeships because we believe learning on-the-job creates a more equitable and successful path to careers. We find, train and support talented individuals, wherever they are in their career journey, and equip them with the in-demand tech, software engineering, and data skills to transform their careers and deliver a better route to growth for their employers.

We’ve had some big achievements. We hit 10,000 apprentices in our community - and counting. We launched one of the largest data apprenticeship programs in the UK with Jaguar Land Rover, and we’ve partnered with companies like Mars, Verizon and CitiBank. Not to forget becoming a mission-driven EdTech unicorn after our $220m Series D.

But we aren’t stopping here. Join Multiverse and build the future of learning at work.

The Opportunity:

We need an exceptional User Researcher to contribute to the future direction of our Multiverse product, to ensure we are continually challenging who gets access to the best careers. You’ll be working with peers in Engineering, Product, and Design to build new products and features for the client companies who host our apprentices.

No two days at Multiverse are the same, so we need someone who is comfortable with the unknown unknowns. If you are inquisitive about the ‘why’ we do things, you live to prove and disprove hypotheses and you’re keen to work in a fast-paced, exciting environment, we’d love for you to join us during this exciting growth phase.

Specifically, you will:

  • Design, plan and conduct end-to-end research: from recruitment to moderation, analysis and reporting

  • Model insights gained from user research into formats to enhance organisational understanding of our users – such as personas and user journey maps

  • Work closely with our product team to turn user insights into actionable requirements that feed into Product strategy

  • Promote user-centric conventions and best practice across the organisation

  • Create research artefacts and communicate these to the rest of Multiverse

  • Be an advocate for our users within Multiverse

About You:

  • 3-5 years experience managing, executing and analysing qualitative research sessions

  • Excellent presentation skills for delivering insights in various formats

  • Understanding of user interface/user interaction design conventions

  • Proven experience of analysing both quantitative and/or qualitative research methods, and applying research to achieve quantifiable impact

  • Experience of working in an agile development environment

  • You align closely with our values and can share examples of how you have demonstrated them

Salary Information:

The base salary range for this role is $143,250-$160,000.

How we hire

Benefits

  • Time off - 20 days of PTO, plus 10 additional days off: 1 life event day, 2 volunteer days, 3 days for our December company switch off and 4 company-wide wellbeing days and 11 federal holidays per year

  • Health & Wellness- Health Insurance with Aetna, access to One Medical, life insurance through Metlife, gym membership & wellness resources through Gympass and access to Spill - all in one mental health support

  • Family benefits - Up to 16 weeks' continuous, fully paid parental leave for primary caregivers and up to 4 weeks' fully paid leave for secondary caregivers as well as access to family planning support through Kindbody

  • Hybrid work offering - with access to our New York office and the opportunity to work abroad 45 days a year

  • Team fun - weekly socials, company wide events and office snacks!

Our commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change.

Right to Work

Do you have the right to work in the US? Unfortunately, at this time we cannot offer sponsorship for this role and we cannot consider overseas applications.

Safeguarding

All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.

Company benefits

Health insurance – cover provided by Bupa
Work from anywhere scheme – work for up to 45 days/year abroad
27 days annual leave + bank holidays
Gym membership
Enhanced sick pay
Volunteer days – 2 days/year
Enhanced maternity leave
Enhanced paternity leave
Adoption leave
Pregnancy loss leave
Company shutdown periods
Mental health days
Cycle to work scheme
Faith rooms
Meditation space
Fully stocked snack cupboard
Life insurance
Salary sacrifice
Share options
Hackathons
Lunch and learns
Employee discounts
M-powered days - Company wide wellbeing days where the whole company shuts down once per quarter.
Location
88%
Employees are very happy with their working location freedom
Hours
75%
Employees are largely happy with the flexibility in the hours they work
Benefits
75%
Employees are largely happy with the benefits their company offers
Work-life balance
62%
Employees feel that they can switch off quite easily from work
Role modelling
69%
Employees feel that most people work flexibly
Autonomy
83%
Employees feel they have complete autonomy over getting their work done

Working at Multiverse

Company employees

800

Gender diversity (male:female)

45:55

Office locations

London, New York & Remote

Funding levels

$414M

Hiring Countries

Denmark

United Kingdom

United States

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024
EdTech & Education

EdTech & Education

Industry awards 2023
Most flexible companies

Most flexible companies

Flexa100 2023