Senior Strategy and Operations Manager

Job Description

We’re on a mission to provide equitable access to economic opportunity, for everyone.

We close critical skill gaps in the workforce through a new kind of apprenticeship that combines work and learning. We begin by recognizing high-potential individuals both inside and outside of a company's current workforce and then we create applied, guided and equitable learning programs, with measurable impact. Because we believe the world needs a better way to match its potential.

We work with over 1,500 leading companies including the likes of Microsoft, Citi and Just Eat to help solve their business-critical problems, and we’ve trained over 16,000 professional apprentices in the tech and data skills of the future. This is made possible by our global team who are driven to achieve a mission that matters, together.

Join Multiverse and help us set a new course for work.

The Opportunity:

Multiverse is transforming the way talent is developed through professional apprenticeships. As Senior Manager of Strategy and Operations, reporting to the Director of Performance Operations, you will play a critical role in ensuring that our apprenticeship delivery organisation runs smoothly and effectively. This role is a strategic leadership position, closely resembling a Chief of Staff function, where you will provide operational and strategic support across the delivery organisation.

You will manage and run all communication within the Operations organisation, including all-hands meetings, and provide reports to leadership. You’ll drive the strategic planning process, oversee financial management, and track key performance indicators (KPIs) and objectives and key results (OKRs). Additionally, you will have the opportunity to support various transformational initiatives, manage business reviews, and guide strategic projects that will be key to delivering on Multiverse’s mission.

Specifically, you will:

• Apply top-down strategic thinking to complex, ambiguous and unfamiliar problems and translate into pragmatic solutions and / or proposed path forward.

• Manage stakeholders and content creation for communication and strategy to bring the organisation along as transformation occurs, including leading all-hands meetings, preparing reports, and managing updates to leadership

• Develop, track, and report on the organisation’s OKRs and KPIs, ensuring that strategic objectives are met across the delivery function

• Lead and manage the quarterly and monthly business review process, ensuring insights are provided to drive future growth and performance

• Support strategic planning cycles, including creating timelines, setting priorities, and aligning resources across the organisation

• Partner with the Finance BP to drive the bottoms up budgeting processes and conduct scenario analysis, providing financial insights to guide margin improvement and business decisions.

• Create, manage and improve operations wide processes such as OKR management, templates such as intake forms and SOPs.

• Partner with product teams to align Operations, Data & Insights and Product roadmaps and support in trade-off decisions where necessary

• Be a positive people leader, mentor team members serving in first-time operating roles and build trust and relationships across the organisation

• Drive well researched for high return on investment recommendations on all pivotal decisions required to meet transformation goals

About You:

• You have 7+ years of professional experience, including 3+ years at a top-tier management consulting firm and have preferably worked at high growth technology startup

• Strong leadership skills and ability to work cross functionally and collaboratively. Coming in with a proven track record of senior stakeholder management (e.g., able to motivate and lead informally)

• Proven track record in going 0 → 1 / new market or org model launches, leading highly-complex projects, working cross-functionally, juggling multiple work streams and priorities, and delivering results on time.

• You are results orientated with a data-driven approach. You’re comfortable using data to drive decision making and hold people accountable and achieve outstanding results

• You are comfortable with ambiguity, and willing to go the extra mile and “get your hands dirty” to get the job done - Multiverse is just setting up core operating processes, and it’s likely you’ll have the opportunity to chart the best path forward rather than rely on a playbook.

• Adept at creating clarity. Skilled communicator, able to present both verbally and in writing, and deal tactfully with a diverse array of stakeholders. Experience delivering clear and concise recommendations and updates to leadership team(s).

• You have experience managing teams, fostering a culture of collaboration, accountability, and excellence

• You are extremely organised at work

How we hire

Benefits

• Time off - 27 days holiday, plus 7 additional days off: 1 life event day, 2 volunteer days and 4 company-wide wellbeing days and 8 bank holidays per year

• Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Gympass and access to Spill - all in one mental health support

• Hybrid & remote work offering - with weekly or monthly visits to the London office and the opportunity to work abroad 45 days a year

• Team fun - weekly socials, company wide events and office snacks!

Our commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.

Right to Work

Do you have the right to work in the UK? Unfortunately, at this time we cannot offer sponsorship for this role and we cannot consider overseas applications.

Safeguarding

All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.