Senior/Operations Manager, Central Operations Team

Job Description

We’re on a mission to create a diverse group of future leaders. We do that through professional apprenticeships because we believe learning on-the-job creates a more equitable and successful path to careers. We find, train and support talented individuals, wherever they are in their career journey, and equip them with the in-demand tech, software engineering, and data skills to transform their careers and deliver a better route to growth for their employers.

We’ve had some big achievements. We hit 10,000 apprentices in our community - and counting. We launched one of the largest data apprenticeship programs in the UK with Jaguar Land Rover, and we’ve partnered with companies like Mars, Verizon and CitiBank. Not to forget becoming a mission-driven EdTech unicorn after our $220m Series D.

But we aren’t stopping here. Join Multiverse and build the future of learning at work.

The Opportunity

We're seeking a skilled and experienced Operations leader to join the team. You will be responsible for supporting Central Operations leadership through driving execution and owning strategic projects that dramatically elevate and enhance our operations. You will translate strategy into action. You will be responsible for streamlining processes, implementing efficient systems, and ensuring smooth operations across various departments. Your goal will be to enhance productivity, minimize costs, and drive overall business growth. You will work closely with cross-functional teams, stakeholders, and leadership to drive business improvements. We are looking for someone who is keen on enabling AI technology to close operational and product gaps. You are an operator through and through with excellent communication, demonstrate leadership/confidence, and have a proven track record of cross-collaboration to deliver on operational wins. You move with agility and speed, knowing tomorrow’s improvements need today’s focus.

Responsibilities:

Operational Strategy: You will be a key partner to Central Ops leadership in establishing the value this team brings to the Operations Org.

• Develop and execute operational strategies aligned with Central Ops leadership

• Identify opportunities for process improvement and implement initiatives to enhance operational efficiency.

• Review the various ongoing workstreams across workflows

• Understanding the product roadmap and supporting in prioritisation

Process Optimization: You will execute on business solutions for biggest pain points and areas of innovation, moving business to higher standards of operational excellence.

• Assess existing operational workflows, identify bottlenecks, and implement streamlined processes.

• Assess opportunities for leveraging AI to offload manual tasks while understanding market

• Test hypothesis for improvement through A/B testing and pilots to enable effective scale

• Continuously monitor and evaluate operational processes to identify areas for improvement.

• Work closely with department heads to standardize procedures and ensure compliance with best practices.

Cross-Departmental Coordination: You will own the collaboration to effectively see projects and changes through. Assessing key decision making touch points, where leaders need visibility and where we need to bypass bureaucracy for quick wins.

• Foster collaboration and communication between different departments to ensure seamless operations.

• Act as a liaison between various teams to facilitate efficient information sharing and problem-solving.

• Identify and resolve interdepartmental conflicts or issues that may hinder operational efficiency.

Performance Monitoring: We are a data-driven team that leverages insights to inform how we prioritize, assess impact of changes and execute. You will:

• Develop and implement performance tracking systems to measure operational efficiency and effectiveness.

• Analyze operational data and generate reports to identify trends, anomalies, and areas of improvement.

• Provide regular updates and reports to senior management regarding operational performance.

Risk Management: You will Identify, assess, and mitigate project risks. Develop risk management plans and strategies, particularly with the transitioning of multiple tools. Proactively anticipate potential issues and implement contingency plans to minimize project disruptions. Ability to alert the right stakeholders.

You have:

• Success running operations at a scale-up or fast growing company

• Strong analytical and problem-solving skills

• Experience working closely with technical product teams

• Excellent team management skills, communication, and prioritization abilities

• Detail-oriented with a focus on delivering high-quality results

• Close alignment with our values

Benefits

• Time off - 27 days holiday, plus 7 additional days off: 1 life event day, 2 volunteer days and 4 company-wide wellbeing days and 8 bank holidays per year

• Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Gympass and access to Spill - all in one mental health support

• Hybrid & remote work offering - with weekly or monthly visits to the London office and the opportunity to work abroad 45 days a year

• Team fun - weekly socials, company wide events and office snacks!

Our commitment to Diversity, Equity, and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change.

Right to Work

Do you have the right to work in the UK? Unfortunately, at this time we cannot offer sponsorship for this role and we cannot consider overseas applications.

Safeguarding

All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.