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Multiverse • New York City

IT Support Associate, USA

Employment type:  Full time

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top 3 scores:
88%

Location flexibility

83%

Autonomy

75%

Hours flexibility

Job Description

We’re on a mission to create a diverse group of future leaders. We do that through professional apprenticeships because we believe learning on-the-job creates a more equitable and successful path to careers. We find, train and support talented individuals, wherever they are in their career journey, and equip them with the in-demand tech, software engineering, and data skills to transform their careers and deliver a better route to growth for their employers.

We’ve had some big achievements. We hit 10,000 apprentices in our community - and counting. We launched one of the largest data apprenticeship programs in the UK with Jaguar Land Rover, and we’ve partnered with companies like Mars, Verizon and CitiBank. Not to forget becoming a mission-driven EdTech unicorn after our $220m Series D.

But we aren’t stopping here. Join Multiverse and build the future of learning at work.

The opportunity

We're on the lookout for an IT Support Associate to become the friendly face of our IT function at our New York office. In this role, you'll be the go-to person for helping our team with hardware and software questions. You'll handle incoming requests and provide support through chat, email, and in-person. Plus, you'll get to improve our processes for our USA team and work with different groups on a variety of projects. We're looking for someone who's a good communicator, knows their tech stuff, and loves solving problems. This role is more than just dealing with issues – you'll have a say in shaping how our workplace tech works!

Specifically, you will:

  • Deliver fantastic support to our whole team across both software and hardware issues

  • Finesse our existing processes to ensure they are as efficient as possible

  • Build automations to assist us to scale quickly and effectively

  • Work alongside our workplace team to ensure new joiners get the best start possible

  • Create strong relationships with a variety of stakeholders

About you:

  • Experience in delivering Tier 1 / 2 support to a wide range of stakeholders

  • Comfortable troubleshooting and maintaining a number of SaaS platforms including Google Workspace, Zoom, Slack etc.

  • Comfortable troubleshooting to resolve hardware, software, and network-related issues.

  • Strong problem-solving skills, a customer service-oriented mindset, and a willingness to learn and adapt to new technologies.

  • Able to provide user training both in person and virtually to a broad range of employees

  • Align closely with our values and can share examples of how you have demonstrated them.

Salary Information:

The base salary range for this role is $67,000-$75,000, plus a 5% annual bonus.

Benefits

  • Time off - 20 days of PTO, plus 10 additional days off: 1 life event day, 2 volunteer days, 3 days for our December company switch off and 4 company-wide wellbeing days and 11 federal holidays per year

  • Health & Wellness- Health Insurance with Aetna, access to One Medical, life insurance through Metlife, gym membership & wellness resources through Gympass and access to Spill - all in one mental health support

  • Family benefits - Up to 16 weeks' continuous, fully paid parental leave for primary caregivers and up to 4 weeks' fully paid leave for secondary caregivers as well as access to family planning support through Kindbody

  • Hybrid work offering - with access to our New York office and the opportunity to work abroad 45 days a year

  • Team fun - weekly socials, company wide events and office snacks!

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Company benefits

Health insurance – cover provided by Bupa
Work from anywhere scheme – work for up to 45 days/year abroad
27 days annual leave + bank holidays
Gym membership
Enhanced sick pay
Volunteer days – 2 days/year
Enhanced maternity leave
Enhanced paternity leave
Adoption leave
Pregnancy loss leave
Company shutdown periods
Mental health days
Cycle to work scheme
Faith rooms
Meditation space
Fully stocked snack cupboard
Life insurance
Salary sacrifice
Share options
Hackathons
Lunch and learns
Employee discounts
Mental health platform access – Spill membership
M-powered days - Company wide wellbeing days where the whole company shuts down once per quarter.

We asked employees of Multiverse what it's like to work there, and this is what they told us.

Location flexibility
88%
Employees are very happy with their working location freedom
Hours flexibility
75%
Employees are largely happy with the flexibility in the hours they work
Benefits
75%
Employees are largely happy with the benefits their company offers
Work-life balance
62%
Employees feel that they can switch off quite easily from work
Role modelling
69%
Employees feel that most people work flexibly
Autonomy
83%
Employees feel they have complete autonomy over getting their work done

Working at Multiverse

Company employees

800

Gender diversity (male:female)

45:55

Funding levels

$414M

Currently Hiring Countries

United Kingdom

United States

Office Locations

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024
EdTech & Education

EdTech & Education

Industry awards 2023
Most flexible companies

Most flexible companies

Flexa100 2023