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Multiverse • London

Global CRM Specialist, UK

Employment type:  Full time

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top 3 scores:
88%

Location flexibility

83%

Autonomy

75%

Hours flexibility

Job Description

We’re on a mission to create a diverse group of future leaders. We do that through professional apprenticeships because we believe learning on-the-job creates a more equitable and successful path to careers. We find, train and support talented individuals, wherever they are in their career journey, and equip them with the in-demand tech, software engineering, and data skills to transform their careers and deliver a better route to growth for their employers.

We’ve had some big achievements. We hit 10,000 apprentices in our community - and counting. We launched one of the largest data apprenticeship programs in the UK with Jaguar Land Rover, and we’ve partnered with companies like Mars, Verizon and CitiBank. Not to forget becoming a mission-driven EdTech unicorn after our $220m Series D.

But we aren’t stopping here. Join Multiverse and build the future of learning at work.

The Opportunity

The Global CRM Specialist will be responsible for maintaining a scalable communication system across direct digital marketing channels - and ensuring each Multiverse apprentice & their manager receive the right message, at the right time. We are looking for a resourceful, analytical and technical CRM professional who will:

  • Ensure apprentices are retained on programme and set up for success in their final assessments

  • Empower the line managers of apprentices to utilise their team’s new skills to increase their business impact

  • Enhance the productivity of operational teams by increasing automation capabilities

You are a seasoned builder of data integrations and marketing automation workflows. And, you are incredibly motivated to get this right in a role that directly impacts how professionals gain equitable access to incredible opportunities at the world’s best companies. Your previous roles may have included: CRM Manager; Lifecycle Marketing Lead; Marketing Automation Specialist.

Responsibilities:

  • Working with our ProdTech and Data & Insights teams to set up new platform integrations that support marketing automation

  • Owning the ‘Apprentice Manager’ audience - those who line manage Multiverse apprentices. Defining the CRM strategy and communications journey across key channels, including email and our learner management platform.

  • Executing omnichannel campaigns and workflows: owning content selection, copy & creative asset briefing, list set-up, implementation and scheduling

  • Conducting regular experiments and reporting, using learnings to guide campaign optimizations & inform other initiatives in the Marketing, Learning and Delivery teams

  • Establishing scalable processes and mentoring 4 CRM Managers in communication best practices

  • Staying up to date with the latest trends & competitor activity within the further education and CRM spaces

About you:

  • 5 years+ experience in CRM/marketing automation

  • Proactive mindset and focus on long-term impact

  • Deep experience of working within marketing automation platforms (e.g. Iterable, Braze, Twilio, Salesforce) to create detailed workflows with high levels of personalisation and dynamic content

  • Previous experience of managing an ESP platform implementation or transition

  • Track record of owning an audience’s content and testing strategy, with proven results on engagement & business metrics

  • Outstanding stakeholder management, able to communicate persuasively and establish consensus at all organisational levels

  • Excellent written communication skills, and an outstanding attention to detail

  • Intermediate HTML skills

  • Ability to manipulate, analyse and clean datasets in Excel/Google Sheets

  • Strong understanding of user data management and regulations in the UK and US

Benefits

  • Time off - 27 days holiday, plus 7 additional days off: 1 life event day, 2 volunteer days and 4 company-wide wellbeing days

  • Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Gympass and access to Spill - all in one mental health support

  • Hybrid & remote work offering - with weekly or monthly visits to the London office and the opportunity to work abroad 45 days a year

  • Team fun - weekly socials, company wide events and office snacks!

Our commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change.

Safeguarding

All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.

Company benefits

Health insurance – cover provided by Bupa
Work from anywhere scheme – work for up to 45 days/year abroad
27 days annual leave + bank holidays
Gym membership
Enhanced sick pay
Volunteer days – 2 days/year
Enhanced maternity leave
Enhanced paternity leave
Adoption leave
Pregnancy loss leave
Company shutdown periods
Mental health days
Cycle to work scheme
Faith rooms
Meditation space
Fully stocked snack cupboard
Life insurance
Salary sacrifice
Share options
Hackathons
Lunch and learns
Employee discounts
Mental health platform access – Spill membership
M-powered days - Company wide wellbeing days where the whole company shuts down once per quarter.

We asked employees of Multiverse what it's like to work there, and this is what they told us.

Location flexibility
88%
Employees are very happy with their working location freedom
Hours flexibility
75%
Employees are largely happy with the flexibility in the hours they work
Benefits
75%
Employees are largely happy with the benefits their company offers
Work-life balance
62%
Employees feel that they can switch off quite easily from work
Role modelling
69%
Employees feel that most people work flexibly
Autonomy
83%
Employees feel they have complete autonomy over getting their work done

Working at Multiverse

Company employees

800

Gender diversity (male:female)

45:55

Office locations

London, New York & Remote

Funding levels

$414M

Hiring Countries

Denmark

United Kingdom

United States

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024
EdTech & Education

EdTech & Education

Industry awards 2023
Most flexible companies

Most flexible companies

Flexa100 2023