EA Business Partner to COO

Job Description

We’re on a mission to provide equitable access to economic opportunity, for everyone.

We close critical skill gaps in the workforce through a new kind of apprenticeship that combines work and learning. We begin by recognizing high-potential individuals both inside and outside of a company's current workforce and then we create applied, guided and equitable learning programs, with measurable impact. Because we believe the world needs a better way to match its potential.

We work with over 1,500 leading companies including the likes of Microsoft, Citi and Just Eat to help solve their business-critical problems, and we’ve trained over 16,000 professional apprentices in the tech and data skills of the future. This is made possible by our global team who are driven to achieve a mission that matters, together.

Join Multiverse and help us set a new course for work.

Role Overview:

We are seeking an organised EA Business Partner to join our team in London. At our core, we are committed to fostering diversity and inclusion within our team. We invite individuals from underrepresented groups to apply and bring their unique perspectives to our organisation.

Your contribution will play a crucial role in managing the diary, travel and logistics of our Chief of Operations and the global Operations team. Working in a collaborative EA team, you will be responsible for organising off-site meetings, preparing documents, engaging with business leaders and clients and supporting on strategic and international development projects. This role requires a responsible, proactive and enthusiastic professional who thrives in a fast-paced environment, loves supporting others both in person and virtually, and is passionate about growing and developing their career.

Key Responsibilities:

• Diary, Travel Management and Expenses: Effectively manage the diary and travel of our Exec and Leadership Team, coordinating appointments, meetings, venues and events to optimise their time and productivity. Tracking and filing expense reports.

• Communications & Document Preparation: Support in developing and distributing meeting agendas, and decks, drafting communications and collating pertinent materials and ensuring all necessary information is thoughtfully made available to participants. Confident in managing regular appointments, capturing and assigning actions, monitoring deadlines, owning client email requests and making things happen.

• Relationship Management: Engage adeptly with leaders, clients, and stakeholders, embodying the utmost professionalism and fostering strong, enduring relationships that reflect positively on the company. You strive to deliver a superb back-of-house service to your stakeholders, by streamlining processes, collaborating with other support execs and utilizing your people skills. Strong in building relationships both in person and virtually, and willing to support other Execs and the office experience when required.

• Task Management: Ability to plan, execute and prioritise tasks and projects efficiently. Managing cross-cutting priorities and impact from key stakeholders. You will take the initiative on leading projects or tasks when necessary and assigning/delegating where best with follow-up communicated and project plans updated.

• Events and Culture Carrier: organize, execute, and assist with team activities (staff meeting agendas, on-sites/off-sites, team social events, etc.) Plan and organize internal and external events and manage logistics in collaboration with internal partners and external vendors.

About you:

• Experience: Demonstrate a minimum of 4+ years of proven experience as an Executive Assistant, adept at supporting others in your business, improving productivity and keen to grow your skills.

• Organizational Skills: Showcase exceptional organisation and time management skills, with a demonstrated ability to effectively prioritise tasks, handle diverse demands, and consistently meet deadlines under pressure.

• Technical Proficiency: Exhibit proficiency in various tech platforms including Google Workspace, Coda, Zoom, Slack, and other relevant software, and a strong command of in-office AV technology. Willing to learn new platforms and find opportunities for automation.

• Communication Skills: A warm, collaborative and approachable personality. Display excellent verbal and written communication skills, enabling confident and professional interactions with individuals across all levels, including C-Suite Executives and external stakeholders.

• Initiative and Proactivity: Demonstrate a strong sense of initiative, be able to work independently, and assume ownership of tasks and your environment. Ability to anticipate needs and proactively address challenges with a positive solutions-oriented approach.

• Trust and Confidentiality: Uphold a strong sense of discretion, trust and responsibility, handling sensitive and confidential information with integrity and running the office to the highest of standards, with diligent attention to detail.

• People & Culture Focused: Passionate about the experience of your colleagues and Execs. Has an interest in events, hybrid and optimising processes and environments for engagement and productivity.

• Proactive Learner: You thrive on finding new ways to improve efficiency and approach your work with an innovative mindset, constantly seeking opportunities to automate tasks and focus on more valuable contributions. Engaging in continuous learning and professional growth opportunities.

Benefits

* Time off - 27 days holiday, plus 7 additional days off: 1 life event day, 2 volunteer days and 4 company-wide wellbeing days

* Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Gympass and access to Spill - all-in-one mental health support

* Hybrid & remote work offering - with 4 days in the London office and 1 day from home plus the opportunity to work abroad 45 days a year

* Team fun - weekly socials, company-wide events and office snacks!

Equal Employment Opportunity (EEO) Statement

Our commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change.

Safeguarding

All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.