IT Solutions Specialist - Microsoft Applications

Job Description

Location/s: Newcastle office
Recruiter contact: Nikki George

About the business unit

Mott MacDonald’s support services are the driving force behind our organisation enabling us to run efficiently and effectively. The team works collaboratively to offer specialist advice, best practice and technology to all areas of our business specifically designed for our global reach.

Work as part of a team to ensure the stable and efficient delivery of the services within the Microsoft Applications Delivery Team, with an emphasis on the components of the Microsoft 365 service / Power Platform, Dynamics and Fabric. You will have solid technical experience in all aspects of delivering change and maintaining IT systems.

Key duties and responsibilities include:

• Providing 4th level support for products in the portfolio of services provided by the Microsoft Applications Delivery Team, with an emphasis on the components of the Power Platform and Fabric
• Providing level three and four support for products in the portfolio of services provided by the Microsoft Applications Delivery Team, outside of the Microsoft suite.
• To take ownership of selected services within the Microsoft Applications Delivery Team portfolio Power Platform and Fabric and move them through their service lifecycle.
• Develop long strategies, continual service improvements to facilitate the improvement of Microsoft Power Platform and Fabric through the service lifecycle.
• Proactively seek out information from the Microsoft Community to ensure that we are aware of the roadmap for the Microsoft 365 service / Office 365 Service.
• Work with Internal teams and vendors to deliver new IT applications into the Mott MacDonald
• Ensure compliance with Mott MacDonald standards, policies, and regulations. To work effectively with the Change Manager to ensure change does not happen outside of the Change Control process.
• Help design and implement application delivery strategies, including deployment pipelines, release management processes, and automation frameworks.

Essential:

• Experience of working in an IT Applications team.
• Understanding and experience of an IT Applications support model
• Broad knowledge of Microsoft Applications especially the Office 365 components, including but not limited to:
• Power Platform and Fabric
• MS Dynamics 365
• The Office 365 tenant
• Office 365 Groups
• Office 365 Applications
• Experience of IT service management processes.

Desirable:

• Experience of working in an IT Applications team as part of a multinational organisation
• Experience in service ownership
• Microsoft Power platform and Dynamics 365 MP
• Basic Project Management skills
• Business Analysis skills
• Application development skills
• Microsoft IT certifications
• A relevant degree or equivalent is highly desirable or a BE/B Tech/MCA from a reputable institute.
• MCSA or MCSE or relevant certification in Microsoft Office 365
• ITIL V3/V4 foundation certification

Personal Attributes:

• Passionate about technology and learning.
• Ability to balance demands and priorities and think clearly under pressure.
• Attention to detail and a focus on quality.
• Excellent conflict resolution, communication, and collaboration skills.
• Logical and analytical approach to solving problems.

We are actively recruiting a diverse workforce that is reflective of the communities we serve. We recognise that differences in ability, skills and experience are a strength and encourage applications from people of all backgrounds.

Mott MacDonald

Position location: Newcastle Office
Recruiter contact: Nikki George

We’re a global engineering, management, and development consultancy.
Our purpose is to improve society by considering social outcomes in everything we do, relentlessly focusing on excellence and digital innovation, transforming our clients’ businesses, our communities and employee opportunities.

A fundamental part of this is respecting each person’s differences and striving to meet their needs.

Our values: Progress, Respect, Integrity, Drive, Excellence.

UK Immigration

Mott MacDonald Ltd. are not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is as a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future

Equality, diversity, and inclusion

We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute.

Accessibility

We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us at reasonable.adjustments@mottmac.com and we will talk to you about how we can support you.

Agile working

Happy to talk Flexible Working and how we can support your responsibilities beyond the workplace.

We offer some fantastic benefits including:

• Pension matched up to 7%
• Life insurance
• An annual professional institution subscription
• Continuous development opportunities – because we want you to thrive
• Agile/flexible working – because life isn’t 9-5
• Enhanced parental leave; shared parental leave policies – for parents and care givers
• Annual bonus scheme
• Flexible benefits that suit you, including ability to buy/sell annual leave entitlement, cycle to work & interest free season ticket loans
• Wellbeing support including access to an independent Employer Assistance Scheme, wellbeing champions and access to learning and support resources
• Access to our Advanced Employee Networks which support our LGBTQ+, gender, race and ethnicity, disability and parents/carers communities
• The opportunity to make a difference; learn more about our social outcomes

Apply now, or for more information about our application process, click here.