Motorway • Brighton, United Kingdom

Customer Support Specialist

Employment type:  Full time

Job Description

Are you passionate about delivering a fantastic customer experience? Do you know how to turn a poor experience into a good one? If so, we’re keen to hear from you! We are looking for a Customer Support Specialist to join our most customer-obsessed team in our fantastic Brighton office. This role would be ideal for anyone who cares deeply about people having amazing customer experiences. This is a rare opportunity to make your mark, in a fun, diverse and friendly environment with enthusiastic colleagues.

What you will do:

  • You’ll be the kind, understanding voice at the other end of the phone to our customers.
  • Answer general written customer service queries across all of our communication platforms, including social media, via a bespoke ticketing system in a timely manner.
  • You will take ownership of post-sale customer queries by working collaboratively externally and internally with other teams across the company to find a resolution.
  • You'll be making an impact and trusted to use your integrity to deliver a quality outcome for both Sellers and Buyers.

About Motorway

Motorway is the UK’s fastest-growing used car marketplace – our award-winning, online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our technology-led approach has redefined the experience of selling a car, generating thousands of monthly car sales and helping us to grow to a team of more than 400 people across our London and Brighton offices.


  • You have a history of providing consistently excellent customer service. Experience in a similar role is desirable but not essential.
  • You have an organised working style with a strong attention to detail and the ability to manage your own workload.
  • You are a friendly, positive personality with a willingness to work hard as part of an enthusiastic team.
  • You have excellent written and verbal communication skills.
  • You are able to adapt to new processes and systems quickly.
  • You seek customer-focused resolutions.

Shifts available:

Tuesday - Saturday 8:45am-5:30pm

Salary: £23,000 per annum

Location: Brighton


At Motorway, we believe in rewarding you with more than just a pay cheque. That's why we've created a benefits package to help you do your best work and support your development.

From benefits that help look after your health, to a personalised learning budget, cycle-to-work scheme and enhanced parental leave, we’ve got you covered:

  • A competitive salary
  • Annual learning budget - you can choose how you like to learn and find the best learning experiences to support your progression.
  • BUPA health insurance
  • Discounted dental through BUPA
  • Discounted gym membership through BUPA
  • On-Hand volunteering membership + volunteering day
  • Pension scheme
  • Motorway car leasing scheme - lease a zero-emissions electric vehicle at a significant discount
  • Enhanced maternity/paternity leave
  • Cycle to work scheme
  • A fun working environment with regular social events
  • The chance to join a rapidly growing company that cares first and foremost about its people
  • Fast career progression and the ability to develop your own skills and experience quickly

Equal Opportunities statement

Motorway is committed to equality of opportunity for all employees. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. We believe our workforce should reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents.

We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.


Company benefits

Enhanced sick pay
Enhanced sick days
Health insurance
Mental health platform access
Compassionate leave
Dog friendly office
23 days annual leave + bank holidays
Buy or sell annual leave
Enhanced maternity leave
Enhanced paternity leave
Adoption leave
Shared parental leave
Cycle to work scheme
Faith rooms
Fully stocked snack cupboard
Meditation space
Annual pay rises
Share options
Teambuilding days
Volunteer days
Personal development budgets
L&D budget
Lunch and learns
Company wide holidays/offsites
Open to job sharing
Optional unpaid leave
Pregnancy loss leave
In office massages
In office yoga classes
Open to part-time employees

We asked employees of Motorway how satisfied they were with flexible working, and this is what they told us

Employees are very happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are moderately happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that most people work flexibly
Employees feel they have complete autonomy over getting their work done
Working at Motorway

Company employees


Office locations

London & Brighton

Hiring Countries

United Kingdom