Client Onboarding Analyst

Job Description

About Motorway

Motorway is the UK’s fastest-growing used car marketplace – our award winning, online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our technology-led approach has redefined the experience of selling a car, generating thousands of monthly car sales and helping us to grow to a team of over 250 across 4 locations.

Motorway is now valued at over $1 billion and is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding. This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better.

About the role

We’re looking for a Client Onboarding Analyst; focused on ensuring the successful onboarding of new clients to Motorway Pay and ensuring they are enabled to work successfully with the service going forward. This is a critical part of the client experience and there is significant potential to support and input into the evolution and enhancement of the Motorway Pay capability.

This role will work closely with our Payment Operations team, Dealer Services teams and Payments Leadership

The role will involve:

• Driving and supporting the Motorway Pay onboarding journey of Clients by managing a portfolio of Client Onboarding cases.
• Carrying out Client Due Diligence (CDD) and Know Your Customer (KYC) checks - assessing and validating a variety of business structures to identify and document requirements under relevant regulations including FCA, JMLSG and Anti-Money Laundering legislation.
• Reviewing and managing authorisation of user access to maintain secure and compliant administration of Motorway Pay.

• Ensuring Motorway continues to comply with relevant regulatory, legal and contractual obligations by understanding and implementing respective guidance.

• Investigating and validating information and documentation submissions from both Clients and Suppliers.
• Engaging with Clients, Suppliers, internal teams and stakeholders to troubleshoot issues and ensure Client Onboarding cases are progressed to completion effectively.
• Reviewing and approving Client applications to join the wider Motorway platform.
• Advising and supporting internal teams in the management of accurate and valid Client records.

• Troubleshooting issues related to CDD/KYC checks to ensure the process is as quick and seamless as possible.

• Dealing with questions and concerns and ensuring prompt resolution to ensure Clients and Suppliers feel valued by Motorway.
• Supporting the administration of our Payment Capability, enabling us to operate efficiently and securely.

Additional responsibilities may include:

• Responding to telephone calls, email and personnel requests for technical or operational support from our Dealers and Suppliers.
• Researching legislation and regulations to advise on updates to internal processes and guidance
• Identifying, researching, and resolving Client technical, operational, or procedural problems.
• Documenting, tracking, and monitoring problems to ensure a timely resolution.
• Producing reports on the Payments adoption journey and process.

Requirements

What we’re looking for:

• Experience operating in a compliance role and/or regulated environment.
• Demonstrable knowledge and understanding of KYC/CDD
• Task oriented with a strong attention to detail.
• Proactive with a strong bias for action.
• Someone that loves rolling their sleeves up and doing whatever’s required to achieve the goals of the payments team and wider business.
• Outstanding written and verbal communication.
• You’re comfortable working in a scale up stage business, where time is critical, and things change frequently.
• You have an inquisitive mind and proactive approach to problem solving and issue resolution.
• You enjoy self-leading and working independently in a fast-paced, constantly changing environment.
  

Beneficial Experience:

• Experience in the payment industry or a related field.
• Demonstrable knowledge of the motor trade industry.
• Prior experience of supporting the operations of a Payments team and their clients.

Benefits

• BUPA health insurance

• Discounted dental through BUPA
• Discounted gym membership through BUPA
• On-Hand volunteering membership + volunteering day
• Pension scheme
• Motorway car leasing scheme - lease a zero-emissions electric vehicle at a significant discount
• Enhanced maternity/paternity leave
• Cycle to work scheme
• A fun working environment with regular social events
• The chance to join a rapidly growing company that cares first and foremost about its people
• Fast career progression and the ability to develop your own skills and experience quickly

Location: Brighton

Equal Opportunities Statement

Motorway is committed to equality of opportunity for all employees. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. We believe our workforce should reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents.

We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.