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Job Description
Job Description
RSSL is an independent global leader at the forefront of scientific analysis, research, consultancy and, training. It provides services to the food, pharmaceutical and consumer goods industries and to it’s parent company Mondelez International. RSSL’s goal is to be a world class supplier of scientific services by offering scientific excellence coupled with industry leading customer service.
The Central Sample Administration (CSA) department is responsible for the administration of all samples coming into RSC (Reading Science Centre), main RSSL’s site. This includes responsibility for the receipt of samples; creating projects in the LIMS system; allocating projects to the correct departments; assigning analytical tests based upon submitted client paperwork and quotations; subcontracting analytical work; inputting of results; returning samples to clients; electronic and physical disposal of samples as required; maintaining chain of custody for controlled substances and liaising with internal and external customers.
This role will be to ensure the day to day efficient administration of samples received at the RSSL and maintain a flexible approach to working practices to ensure the smooth running of the CSA laboratory.
Primary Accountabilities / Responsibilities
Technical and Operational
To ensure samples are logged into the Laboratory Information Management System (LIMS) in an accurate and timely manner
Ensure the efficient throughput of samples in CSA from receipt to laboratory
Contribute to other elements of CSA’s role including sample disposal, sub-contracting etc.
Liaise with customers to ensure correct information is available, ensure customer satisfaction by acting as an interface with customers and deliver excellent customer service
To provide training and coaching to less experienced members of staff and new starters, as required
Ensure consistency, technical precision and compliance with methods of work and look to identify improvements
Develop good working relationships with RSC colleagues particularly in the laboratories and and customer services
Work as part of the CSA team to high standards of safety and quality
Collaborate with RSSL’s Operational Teams to ensure customer requirements are met in a timely manner
Able to work under pressure and adapt to meet an ever changing customer environment
Communication & Influence
Liaise with both internal and external customers where necessary to ensure that the information on LIMS is accurate and ensure customer satisfaction by representing RSSL in a professional manner at all times.
Quality and EHS
Work to the highest standards of safety and quality by ensuring that appropriate COSHHs, risk assessments and SOPs are read before starting work.
Help maintain a clean, tidy and safe working environment.
Understand and work to the requirements of GMP, UKAS or Home Office regulations as required .
Ensure training records are accurate.
Knowledge: including education, qualifications and training
Educated to Degree / HNC level in a relevant scientific discipline or equivalent relevant experience in a laboratory.
Excellent organizational skills, including time management and priority setting
Strong attention to detail and accuracy
Informing to ensure manager and key partners are aware of progress, achievements and issues at appropriate points
Excellent inter-personal skills, with the ability to interact effectively by with customers and colleagues by telephone, written communication and face-to-face
Team player, plus ability to work on own initiative
An organised approach, capable of working on several projects at any one time
Computer literate, including use of Microsoft Excel and Word
Fluent in English
In return for your commitment, drive and enthusiasm, we offer an attractive benefits package within a highly successful international business that offers financial rewards and resources, including:
Opportunities to learn and develop
Performance Related Bonus scheme
Contributory pension (up to 11% employer contribution)
Life assurance
27 days holiday allowance (possibility to buy 5 extra days) + bank holidays
Employee Assistance Programme (EAP)
A flexible benefits programme (Gym discounts, private health insurance, restaurant discounts, etc).
No Relocation support available
Business Unit Summary
Reading Scientific Services Ltd (RSSL) is a cutting-edge contract research organisation (CRO), providing research, analysis and consultancy to the food, consumer goods and life science sectors. Whether we are creating new products, validating medicines or solving investigations, we take pride in being a leader in our field, serving clients from across 70 countries. Enriched by our parent company, Mondelēz International, our team are committed to transforming lives through science, innovation and collaboration.
Curious about us and want to learn more?
Please explore: Website YouTube LinkedIn Glassdoor
RSSL is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
#RSSL
Job Type
Regular
Administration Support
Administration Services
Company benefits
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Additional employee ratings
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Working at Mondelēz International
Company employees
Gender diversity (male:female)
Currently Hiring Countries
United Kingdom
Office Locations