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Microsoft UK • Reading, United Kingdom

Senior Technical Program Manager - Azure Platform Operations Sovereign team

Employment type:  Full time


Fully flexible hours

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Job Description


Microsoft has an exciting opportunity for Senior Technical Program Manager to join the international Azure Platform Operations Sovereign team focused on operations support and integration between Sovereign and public clouds.

Are you interested in learning and driving the growth of Azure cloud services at Microsoft? Are you looking for unlimited growth opportunities? Does creating, shaping, and growing a new kind of cloud from the ground up excite you? Do you have a passion for technology and an obsession for customers? Does strategic, global impact get you excited?

Microsoft is building Azure to be the world’s computer to tackle the hardest problems on the planet. Core to the success of this mission is that every customer, in every industry, can adopt Azure to further their mission. The Azure Platform Operations Team is at the centre of this mission, supporting hyperscale cloud services around the world to support the delivery of Sovereign clouds some of our most complex regulated customers.

Azure is seeking a talented, highly motivated person to drive the operational model for the Sovereign cloud. This individual will work closely with stakeholders and Azure Global Leadership to drive the delivery of these clouds and interfacing with our customer needs.

This position offers an unparalleled opportunity to build and leverage your strong understanding of Azure, Microsoft services and/or technical approaches to further develop and evolve the cloud operations strategy for Azure.


As an Operations PM, you will be responsible for being an expert in how we build and operate sovereign clouds, work with stakeholders to understand their needs, and help define the operational framework to ensure delivery of standard operations model across different sovereign clouds.

  • Operations Support: Design and support Incident management workflows across cloud boundaries without compromising security or efficiency. Escalate Incident/Problem management cases, complete post incident reviews and provide coordination Azure Public and Sovereign Service teams.
  • Operations Enablement: Provide Knowledge Management, Operations training, and leadership. Develop solutions to provide clear and concise monitoring and system management. Seek and drive opportunities to demonstrate continuous service improvement.
  • Operations Evolution: Leading on cloud excellence, driving alignment across all Sovereign Clouds to ensure continuing compliance and driving down operational costs. Validates use-case and scenario outcomes, and performance targets that are being achieved. Drives continuous quality improvements of the delivery.
  • Creating relationships: Driving orchestration and integration efforts for the development and implementation process of multiple feature areas for large and complex cross functional projects with internal teams and external partners.
  • Partnering: Working with engineering teams to contribute, prioritize, and deliver on the roadmap for multiple feature areas.
  • Collaborates: Track, coordinate, and communicate end-to-end project schedules for multiple feature areas.
  • Manages: The governance of programs and processes to ensure that specific performance requirements and standards are met throughout the development lifecycle.


Required Qualifications:

  • Understanding of the challenges of system and service management.
  • Multiple years of hands-on experience in providing operations support to complex IT environments.
  • Large distributed IT environments in an operational role.

Preferred Qualifications:

  • Extensive experience of service support.
  • Expertise experience in problem solving and analysing distributed systems and critical production service environments.
  • ITIL certification V3 or above.
  • Experience in DevOps lifecycle.
  • PMP / Agile PM certification, or experience working in an agile project team is considered a plus.
  • Azure Fundamentals (AZ-900) or any other Cloud Certification.
  • Experience in Kusto / data visualisation.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.


Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.


Company benefits

Wellbeing allowance
Health insurance
Dental coverage
Gym membership
Mental health platform access
Buy or sell annual leave
Shared parental leave
Matched pension contribution
Charity donation scheme
Employee assistance programme
Employee discounts
Volunteer days
Fertility treatment leave
Open to compressed hours
Open to job sharing
Fertility benefits
Enhanced sick pay
Enhanced sick days
Compassionate leave
Travel insurance
20 days annual leave + bank holidays
Enhanced maternity leave
Enhanced paternity leave
Adoption leave
Childcare credits
Carer’s leave
Cycle to work scheme
Faith rooms
Annual bonus
Annual pay rises
Company car
Open to part-time employees
Pregnancy loss leave
Life insurance
Equity packages
Financial coaching
Relocation packages
Employees are very happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that most people work flexibly
Employees feel that they can mostly manage how they get their own work done

Working at Microsoft UK

Company employees

Globally: 220,000

Gender diversity (male:female)


Office locations

London, Reading, Cambridge, Romsey, Manchester, Edinburgh

Hiring Countries

United Kingdom

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024

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