Regional Contracts Quality Director - EMEA

Microsoft Cloud Operations and Innovation (CO&I) is the team behind the cloud. Within CO&I, the Engineering Procurement and Construction (EPC) team is responsible for delivering core datacenter infrastructure for Microsoft’s cloud business. The MS portfolio consists of complex, multi-disciplinary, large scale, multi-year datacenter construction and lease projects. We are looking for a passionate, high-energy individual to help build the cloud datacenters that power the world’s largest online services. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

The CO+I, Datacenter business is looking to fill the role of Regional Contracts Quality Director for EMEA. The Contracts Quality director has a role in overseeing and advancing quality assurance onsite in construction projects. This leader will assess, monitor, and drive continuous improvement of General Contractor (GC) quality performance. Your work will directly impact the delivery of safe, efficient, and high-performing infrastructure while fostering collaboration across the region.

Responsibilities

Provide Quality Performance Leadership

• Establish, implement and refine quality standards and frameworks to assess GC performance across construction projects
• Develop KPIs and metrics to track GC adherence to quality requirements, excluding project schedules
• Perform regular audits and site inspections to verify compliance with specifications, codes, and best practices.

Risk Mitigation and Continuous Improvement

• Identify trends in GC caused quality issues and partner with GCs to resolve systematic challenges through root cause analysis
• Proactively identify issues and implement corrective actions to minimize deviations from quality standards
• Confirm coordination of key interface points with GC/Supplier/AE for seamless integration of project deliverables
• Drive continuous improvement by leveraging data insights and lessons learned to refine processes and requirements

Stakeholder collaboration and Communication

• Partner with internal teams (e.g. Engineering, Procurement, Construction Quality, and Claims) to align quality standards and expectations with project goals
• Engage with GCs to foster a culture of transparency, accountability, and excellence in quality processes
• Coordinate GC readiness audits and reviews relative to contractors work to prevent defects, reduce rework, and field service representative compliance
• Communicate key findings, progress updates, and risk mitigation strategies to leadership and cross-functional stakeholders

Process Optimization

• Oversee the development and deployment of tools and processes that streamline quality assessments and documentation
• Monitor the adoption of quality frameworks and ensuring compliance with organizational objectives

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in Construction Project Management, Architecture, Engineering, or related field AND significant years related experience OR equivalent experience.
• Relevant years of experience in Construction Quality management, Quality, general contracting, or similar role overseeing complex builds with relevant years in a leadership role.

Additional or Preferred Qualifications

• Experience working on data center projects.
• Experience conducting audits and inspections to ensure compliance with safety and quality standards
• Professional certifications in Quality Management, Construction, or Risk Management (e.g. PMP, CQE)

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.