Regional Claims Manager EMEA

Job Description

Overview

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Microsoft Cloud Operations and Innovation (CO+I) is the team behind the cloud. We are responsible for delivering over 200 Microsoft web portals, Live and Online Services around the world including infrastructure, security and compliance, operations, globalization, and manageability. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide. We are looking for a passionate, high energy individual to help build the network that powers the world’s largest online services.

Within CO+I, the strategic Supply Chain team is responsible for establishing a supply chain that can meet the ever-growing growth of the Cloud and our customers. We support a portfolio of complex, multi-disciplinary, multi-billion, multi-year datacenter construction and lease projects. Furthermore, we support the Operations team that manages and runs the cloud assets. We are looking to fill a critical role of Europe Middle East & Africa (EMEA) Construction Claims Manager on our Supply Chain team to support the delivery of our program of build projects in EMEA.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

Responsibilities:

Continuous Improvement:

• Always seek ways to streamline, automate, and simplify processes; includes deployment of tools, using data analytics and working with IT groups to define system requirements.

Procurement Planning:

• Implement procurement plans to effectively deliver against project goals on budget.

Negotiation:

• Implement appropriate negotiation strategies for the scope.

Supplier Selection:

• Participate in supplier selection and performance management; ensure alignment to Microsoft business goals throughout.

Contracting:

• Understand industry contracting norms and Microsoft contracting requirements; participate in negotiation of contracts that meet business goals.

Contract Oversight:

• Monitor key elements of supplier performance to contracted requirements; implement corrective action and lessons learned.

Project Management:

• Develop and implement plans to effectively deliver goods and services on time and within specification while managing risk.

Qualifications

Qualifications:

Delivery Experience:

• Minimum 10 years deep Construction Execution Experience in Construction Contracts Management is an absolute requirement for this role. Directly leading the contracts administration of large scale contracts in excess of $100M in Hyperscale DC project delivery or other mission critical sectors.

• Extensive knowledge of construction contract forms utilized across EMEA, experience in multiple industry standard forms and the modifications typically applied across the industry. FIDIC experience is preferred.

• Experience in leading claims resolutions on multiple projects including experience in formal dispute resolution procedures such as mediation, conciliation and arbitration. A professional accreditation in construction claims management such as CIArb would be a plus.

• Strong negotiation skills, ability to lead a cross functional team in the development of negotiation plans to drive positive outputs.

• Strong Program Management experience and skills for tracking and remediating contractual risk through a globally standardized process applied across the EMEA portfolio.

Behavioral Attributes:

• Can create clarity, generate energy, and deliver success; always be planning for the future.

• Have high integrity – must be ethical and strong value-based individual focused on fairness and maintaining confidentiality.

• Bring high energy – a drive to achieve results in midst of ambiguity and a matrix organization.

• Be a high performer – be able to fit the Microsoft “culture” by effectively multi-tasking and managing priorities; have a “sense of urgency” regarding issue resolution.

• Understand the importance of relationships inside the company and with our supply chain partners.

• Strong collaboration skills with the ability to work horizontally across the various delivery teams involved in Portfolio delivery as well as aligning will global process owners.

Travel:

Be able to travel from 25 - 50%, generally within EMEA region.

Sundry Capabilities – English language competency is a must for the role.

These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.