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Microsoft UK • London, United Kingdom

Data Center Project Manager

Employment type:  Full time

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top 3
scores:
83%

Location flexibility

81%

Hours flexibility

79%

Autonomy

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Job Description

As a Microsoft Data Center Project Manager (DCPM), you will perform trouble shooting for service incidents, manage assigned projects to meet service delivery objectives as well escalate to appropriate stakeholders to remove obstacles. You will also follow safety policies and procedures and participate in root cause analysis (RCA) of incidents. This job will allow you to build a solid understanding of data center procedures, engage in collarobation across various teams as well as provide mentorship across data centers by sharing best practices.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCPM, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 data centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Responsibilities:

  • Demonstrate conscientiousness on cost adheres to budget requirements; keep costs reasonable and contribute to staying within budget.
  • Follow and adhere to safety and security policies and procedures. Report immediately any safety or security issues or concerns.
  • Perform troubleshooting for service incidents and escalates, as appropriate, to meet SLA/OLAs, with minimal disruption to the client/customer and business.
  • Recognize potential customer impact of other events and issues (e.g., customer lockdown), communicate potential impact, and plan for impact accordingly.
  • Proactively review schedules and avoid conflicts when possible. Identify, coordinate, manage expectations, and offer alternatives when defining customer solutions.
  • Manage relationships with clients and suppliers to ensure that all expectations are clarified, understood, documented, and met.
  • Suggest ways for reducing the risk of performing maintenance; work with others to accommodate scheduling needs.
  • In alignment with management priorities, hold self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service). Support escalation of issues to appropriate owner.
  • Embody our culture and values.

Qualifications

Required Qualifications:

  • Project Management Qualification or equivalent AND industry experience
    • OR industry experience and college course work.

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

While not required, we also look for the following Preferred Qualifications:

  • Experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling).
  • Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, or related field.
  • Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Company benefits

pound
Wellbeing allowance
hospital
Health insurance
tooth
Dental coverage
weight lifter
Gym membership
green heart
Mental health platform access
shopping trolley
Buy or sell annual leave
family
Shared parental leave
handshake
Charity donation scheme
baggage claim
Employee assistance programme
money with wings
Employee discounts
heart decoration
Volunteer days
nest with eggs
Fertility treatment leave
stopwatch
Open to compressed hours
handshake
Open to job sharing
nest with eggs
Fertility benefits
face with thermometer
Enhanced sick pay
rescue worker’s helmet
Enhanced sick days
bouquet
Compassionate leave
airplane
Travel insurance
beach with umbrella
20 days annual leave + bank holidays
woman feeding baby
Enhanced maternity leave
man feeding baby
Enhanced paternity leave
baby
Adoption leave
baby
Childcare credits
heart decoration
Carer’s leave
bike
Cycle to work scheme
kneeling person
Faith rooms
moneybag
Annual bonus
chart with upwards trend
Annual pay rises
car
Company car
alien monster
Hackathons
hourglass flowing sand
Open to part-time employees
mending heart
Pregnancy loss leave
ring buoy
Life insurance
chart with upwards trend
Equity packages
bank
Financial coaching
package
Relocation packages
skier
Sabbaticals
moneybag
Enhanced pension match/contribution

We asked employees of Microsoft UK what it's like to work there, and this is what they told us.

Location flexibility
83%
Employees are very happy with their working location freedom
Hours flexibility
81%
Employees are very happy with the flexibility in the hours they work
Benefits
67%
Employees are largely happy with the benefits their company offers
Work-life balance
63%
Employees feel that they can switch off quite easily from work
Role modelling
74%
Employees feel that most people work flexibly
Autonomy
79%
Employees feel that they can mostly manage how they get their own work done

Working at Microsoft UK

Company employees

Globally: 228,000

Gender diversity (male:female)

67:33

Currently Hiring Countries

Ireland

United Kingdom

Office Locations

Awards & Achievements

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