Cloud Solution Architect - Infrastructure

Job Description

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of the Microsoft cloud solutions and services. To help drive this effort, Microsoft is investing in the creation of Customer Success dedicated team that will play a key role in helping Microsoft customers achieve this digital transformation through successful adoption of Microsoft Cloud solution and Services.

The Customer Success team will drive change management and adoption activities with key business decision makers and IT decision makers, helping reduce implementation risk, driving usage of existing solutions, and identifying opportunities to accelerate the path for customers to realize business value from their investments.

We are looking for a highly motivated Azure Infrastructure Cloud Solution Architect (CSA) in our Global Customer Success organization. This pivotal role is customer-facing and encompasses a broad range of responsibilities mainly focusing on Migrations to Azure Platform. You will own the Azure infrastructure technical customer engagements providing subject matter expertise including architectural design sessions, specific implementation projects and/or pilots. The ideal candidate will have experience in customer facing roles and success leading deep technical architecture discussions with senior customer executives, Enterprise Architects, IT Management and Developers to drive core Infrastructure solutions and Datacenter migrations. You will be implementing technical strategies for customer success, you''ll drive upskilling initiatives, guide field teams in technical execution, and actively contribute to IP creation. Your role extends to fostering collaboration across groups for the development of customer-ready content. You will act as a linchpin between field teams and the Global Customer Success organization. You''ll collaborate closely with the Product group to integrate the latest advancements. Drive high priority customer initiatives in collaboration with customers and in the Microsoft field. This is also a customer-facing role, responsible for providing end-to-end technical guidance and expertise. If you''re passionate about driving excellence in both strategy and execution, join us in shaping the future of our Customer Experience in Azure.

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Understand customers’ overall infrastructure estate, IT and business priorities and success measures to design implementation architectures and solutions (Microsoft and 3rd party solutions)
• Apply technical knowledge and customer insights to create a Migration, Modernization roadmap and architect solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments, orchestrating key resources and infusing key infrastructure technologies (e.g. Windows and Linux IaaS, SAP, BCDR, Security, Management, Storage, Networking, AVD, AVS)
• Develop deep relationships with key customer IT decision makers, who drive long-term cloud adoption within their company to enable them to be cloud advocates.
• Maintain and advance deep technical skills and knowledge, keeping up to date with market trends and competitive insights, and share within the technical community.
• Be a Voice of Customer to share insights and best practices, connect with Engineering team to remove key blockers.
• Be an Azure Platform evangelist with customers, partners and external communities.
• Assess the Customers' knowledge of Azure platform and overall cloud readiness to support customers through a structured learning plan and ensure its delivery through partners.

Qualifications

• Deep domain expertise of cloud infrastructure solutions (i.e. Windows and Linux IaaS, SAP, BCDR, Security, Management, Storage, Networking, OSS, containers and/or Infra as a code technology, AVD, AVS), breadth of technical experience, and technical aptitude to learn and adjust to new technologies and/or cloud trends required.
• Experience and understanding of large-scale infrastructure deployments and Migrations in enterprise-wide environments required.
• Experience in consultative, Migration, Modernization, and deployment projects (where necessary, managing various stakeholder relationships to get consensus on solution/projects) required.
• Experience working with large complex enterprise accounts architecting cloud solutions and supporting large scale migrations.
• Proven track record of building deep technical relationships with senior IT executives and growing data services in large or highly strategic accounts.
• Acknowledged for making decisions collaboratively, resolving conflicts and ensuring follow-through with exceptional verbal and written communication skills.
• Presentation skills with a high degree of comfort with both large and small audiences (Senior Executives, IT management and developers)

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.