Veterinary Support Manager

Job Description:

Veterinary Support Manager

Waltham | Full-time

Are you an experienced veterinary professional with a passion for leadership, animal welfare, and scientific research?

We’re looking for a Veterinary Support Manager to lead a dedicated team at Waltham Petcare Science Institute, the global hub of pet care expertise for Mars Inc.

About the Role

At Waltham, we are committed to delivering high-quality, innovative science in a caring way to create a better world for pets. As Veterinary Support Manager, you’ll play a key role in upholding this mission by leading and supporting a team of Veterinary Nurses and Procedure Technicians. You’ll be responsible for ensuring the delivery of excellent veterinary care, maintaining high standards of animal welfare, and overseeing trial-related procedures for Waltham’s research programs.

What are we looking for?

• Degree in a Scientific Discipline (Essential) – Preference for Veterinary Surgeon or Veterinary Nursing degrees.

• RCVS Eligibility – Must be eligible for registration with the Royal College of Veterinary Surgeons.

• Leadership Experience – Proven experience in people management and building high-performing teams.

• Veterinary Care Expertise – Background in research colony health care, small animal practice, or trial-related procedures.

• Strong Collaboration Skills – Ability to work cross-functionally within a research and scientific environment.

Key Responsibilities:

• Lead & Develop the Team – Line manage a team of up to 16 associates, providing mentorship, coaching, and professional development.

• Deliver High-Quality Veterinary Care & Research Support – Ensure veterinary services are delivered safely, ethically, and in line with Waltham and Home Office standards.

• Drive Operational Excellence – Oversee daily operations, prioritizing resources effectively while maintaining a strong focus on animal welfare.

• Champion Training & Competency – Support the Named Training and Competency Officer (NTCO) to ensure all team members and personnel on-site are trained and competent in animal care and handling.

• Foster Innovation & Continuous Improvement – Identify opportunities to enhance veterinary care, welfare, and research methodologies.

• Ensure Safety & Compliance – Promote a culture of safety and well-being, managing risk assessments and upholding best practices.

• Provide Hands-on Support – Occasionally participate in operational veterinary work, including the on-call veterinary rota.

What you can expect from Mars:

• Work with diverse and talented Associates, all guided by the Five Principles.

• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.

• Best-in-class learning and development support from day one, including access to our in-house Mars University.

• An industry competitive salary and benefits package, including company bonus.

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Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.