Mars UK • United Kingdom

User Experience Manager

Employment type:  Full time

2 days/week at home

Core hours 11–3

Dog friendly

Job Description

Job Description:

The role is open for hiring in several locations (UK, US Nashville, Germany)

This role is an exciting opportunity to join MARS Pet Nutrition Research & Development team as a Consumer Experience (CX) design manager. You will develop, deploy, and lead for R&D Consumer Experience product & proposition design capabilities globally to embed pet-parent-centric proposition design in our innovation process.

As the first Consumer Experience manager on the team you will have real ownership and responsibility to develop a Consumer Experience Design framework for MARS Pet Nutrition to transform our capability to translate pet parents' need states, pain points, delights, behavior, and motivations, into holistic preferred product experience.

The role will provide R&D leadership in consumer and sensory understanding to peers and cross-functional partners (global and regional) to deploy the framework which will ensure the consumer-centricity of our product design.

The CX framework will have to be integrated to our current product development lifecycle as well as innovation management processes, to ensure consistent quality of our proposition design.

The role will champion and take responsibility to train the consumer technical community to the new framework and deliverables.

We are looking for someone who is passionate about all things concerning consumer experience design, who is up to date with the latest design trends and knows about consumer interactivity and consumer-centric design in the context of FMCG. Someone with a professional, self-starting, can-do mentality who likes to lead.

What are we looking for?

As the lead UX manager on the team you will have real ownership and responsibility to develop a User Experience Design framework for MARS Pet Nutrition to transform our capability to translate pet parents need states, pain points, delights, behavior, and motivations, into holistic preferred product experience.

The role will provide leadership in consumer and sensory understanding to peers and cross-functional partners to deploy the framework which will ensure the consumer-centricity of our product design.

The UX framework will have to be integrated to our current product development lifecycle as well as innovation management processes, to ensure consistent quality of our proposition design.

The role will champion and take responsibility to train the consumer technical community to the new framework and deliverables.

We are looking for someone who is passionate about all things concerning UX, who is up to date with the latest design trends and know about consumer interactivity and consumer-centric design in the context of FMCG. Someone with a professional, self-starting, can-do mentality who likes to lead.


What will be your key responsibilities?

  • Develop an integrated CX framework that creates high-quality CX deliverables for our innovation process. The framework will enable to collect, research, investigation, and evaluate pet and pet parents' needs and translate them into high-quality CX product design brief

  • CX knowledge management

  • Deliver training and up-skilling of insight community

  • Build strong internal and external networks in the CX space

  • Consistently keeps the breadth of the latest and emerging techniques in CX

Experiences & Skills Needed:

  • University degree ideally in the field of CX/UX, anthropology, psychology, behavioral sciences

  • 3-5 years of demonstrated experience in FMCG industry designing proposition experiences

  • Knowledge and experience in consumer research qualitative & quantitative (as a must) and sensory analysis (nice to have)

  • Recent achievements in CX Experience in Research &Development or Research &Innovation department

  • Can work independently and as part of a team

  • Excellent verbal and written communication skills with the team, (UX/UI) designers, developers, and other stakeholders

  • Fluent in English, verbal & written

What can you expect from Mars?

  • Work with over 130,000 diverse and talented Associates, all guided by The Five Principles.

  • Join a purpose-driven company, where we’re striving to build the world we want tomorrow, today.

  • Best-in-class learning and development support from day one, including access to our in-house Mars University.

  • An industry-competitive salary and benefits package, including a company bonus.

  • UK Salary Range (annual base pay): £ 78 000 - £ 102 000
    GER Salary Range (annual base pay): € 126 000 - € 158 000
    US Salary Range (annual base pay): $ 163 000 - $ 205 000

Find out more about what Mars can offer you by visiting our Global Careers site.

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Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Company benefits

Open to part-time employees
Open to job sharing
Open to compressed hours
Sabbaticals
Enhanced maternity leave – 26 weeks at 90% pay
Enhanced paternity leave – 26 weeks at 90% pay
24 days annual leave + bank holidays
“Pawternity” leave
Pregnancy loss leave
Bank holiday swaps
Location
94%
Employees are very happy with their working location freedom
Hours
91%
Employees are very happy with the flexibility in the hours they work
Benefits
84%
Employees are very happy with the benefits their company offers
Work-life balance
80%
Employees feel that they can switch off quite easily from work
Role modelling
81%
Employees feel that flexible working is part of the culture
Autonomy
90%
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
75%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
78%
Employees feel that the culture supports equity and inclusivity well
Culture
86%
Employees feel like it is a really great environment to work in
Mission
84%
Employees feel very excited about and aligned with the company mission
Salary
70%
Employees feel that their salary is good and matches the value they bring

Working at Mars UK

Company employees

4,000 In the UK

Gender diversity (male:female)

57:43

Office locations

London, Slough, Waltham, Castle Cary, Birstall, Plymouth

Hiring Countries

Brazil

France

Netherlands

United Kingdom

United States

Awards & Achievements

1st – Large companies

1st – Large companies

Flexa100 2024
Consumer Goods

Consumer Goods

Industry awards 2023
3rd – Large companies

3rd – Large companies

Flexa100 2023
Retail & Ecommerce

Retail & Ecommerce

Industry awards 2022