Quality Management System Lead (F/M/X)

Job Description

Job Description:

Segment : Mars Global Services - R&D Solutions

Type of contract : permanent

Location : Slough (UK), other locations possible in France and the Netherlands (see other postings)

The role is responsible to maintain and continuously improve the Mars Quality Management System (QMS) that supports the delivery of our quality commitment across Mars Global Services (MGS) services lines enrolled in QMS compliance. The MGS Quality Management System Lead provides functional leadership to implement, maintain and improve the QMS for the MGS layer of our business to ensure that activities performed in this part of our business conform with Mars quality expectations. The role will govern and verify implementation of the requirements partnering with stakeholders and service lines QMS to ensure ongoing progress. This roles entails up to 20% Global travel and ability to flex hours to support Global Communities.

What are we looking for?

• Bachelor’s degree, or equivalent in a science field, preferably in food safety science or medical science

• 7+ years experience working with Quality Management Systems

• Lead auditor, strong knowledge and proven implementation of QMS and/or Food Safety Management System at segment, business unit, or factory level as well as knowledge of QMS governance across organizational layers

• Good knowledge of metrics, statistics and reporting methods to interrogate audit output data and identify insights for improvement

• Demonstrated ability to lead and influence senior leaders and their teams across all segments, all regions and across multiple functions

• Strong planning and project management skills

• Strong communication skills, be able to craft concise messages, deliver technical training and communicate escalations and risk clearly to multiple stakeholders

• Fluent in English with strong oral and written communication skills

• Demonstrable record of successful project team leadership, ability to motivate and engage superior and peers

What will be your key responsibilities?

• Lead the development and continuous improvement at MGS of the QMS standard and required practices to ensure the quality expectations are fit for purpose, relevant to Mars quality strategy and benchmarked on industry practices

• Lead the creation of the deployment plan, communication and training tools to effectively deploy the QMS standard across MGS Service Lines in scope.

• Lead the development of QMS compliance self-reporting approach and tool

• Lead the alignment of segment QMS compliance targets, compliance plans and approval of concessions to QMS

• Define and maintain QMS training competency with train the trainer process for the MGS service lines

• Lead MGS quality metric reporting to enable QMS governance, includes metrics management process, target alignment, continuous improvement of the process and digital system

• Ongoing management of the MGS QMS includes leading the following activities

  • Lead the development and implementation of the MGS QMS by seamlessly integrating Quality management requirements within key functional areas such as MGS R&D Solutions, Commercial, any other MGS Service line in scope.in consultation with respective service lines QMS Lead

  • Development of the MGS QMS documentation in compliance with Mars Inc process requirements

  • Accountable for the management of the MGS Corrective and Preventive Actions (CAPA) process across all MGS service lines.

  • Leads the MGS Quality Management Review to assess performance and improvement needs of the MGS Services lines QMS

• Lead the global QMS digital systems landscape deployment across all MGS Service Lines in support of compliance and adherence to the QMS

• Lead the QMS Service lines Community of Practice in providing a forum for the development and communication of best practices and learnings across MGS Service Lines

• Perform Technical and Internal audits for MGS Service lines to verify adequacy and compliance of current business processes

What can you expect from Mars?

• At Mars, we believe in a relationship of mutual trust, dignity and respect between our company and Associates that is more meaningful than the standard employer/employee relationship.

• As Associates, we can expect to be respected, supported and valued as individuals, to be treated fairly and equitably.

• The opportunity to learn and develop, taking charge of your own career across Mars.

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Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.