Flexa
Mars UK • Slough, Berkshire, United Kingdom

KIND UK Customer Collaboration Manager (Maternity Cover)

1–2 days/week at home

Core hours 11–3

Dog friendly

Job Description

Job Description:

[FARRINGDON LONDON]

12-MONTH MATERNITY COVER

KIND UK CUSTOMER COLLABORATION MANAGER (MATERNITY COVER)

£33-40k ANNUAL BASE SALARY + 10% BONUS

ENGLISH FLUENCY REQUIRED

2-3 DAYS IN OFFICE PER WEEK

What are we looking for?

The role will require supply chain understanding; confidence with analysis, coupled with the ability to look at radical new ways of working and implementation leadership. The nature of the job will require a strong customer focus, clear communication and influencing skills.

What will be your key responsibilities?

Operational responsibilities to support service and sales/growth:

  • Daily order monitoring – supporting customer service with failed orders, investigating out of stocks, ensuring any risk to promotional or emotive SKU deliveries are highlighted.
  • Responsible for maximising key customer metrics (Casefill, Inbound service, DC-Store % SL, In store availability) through efficient working with Demand Planning / Customer Service / Product Supply and the retailer analysts.
  • Manage activity and portfolio to ensure optimum stockholding (measure – stockholding budget targets are met).
  • Use key customer systems to identify supply trends, zero stocks, inbound % reports etc and take action to resolve any issues.
  • Analyze customer data to create insights that can drive improvement on the metrics or the collaboration.
  • Improve promo delivery year on year (measure – promo performance reviews).
  • Deliver range changes to store in accordance with schedules (measure - 100% availability in store).
  • Focus on supporting DP ownership of Average Rate of Sale, Base Forecasts, Replenishment, Store & Depot Performance/Gaps etc.
  • In conjunction with the NAM’s, take the lead in establishing and maintaining collaborative planning review meetings and KPIs.
  • Manage necessary supply communications into the customer
  • Develop great relationships internally and with the customer and support both teams in achieving their strategies and wider business goals.

Drive Supply Chain Efficiency:

  • Use customer expertise and data insight to implement process improvement for mutual value.
  • Embed new collaborative ways of working to improve efficiency.
  • Support and enable supply chain projects in line with Joint Supply Chain Business Plan (JSCBP).
  • Share best practice with other suppliers and feed insights back into KIND UK.

Represent KIND UK in the Customer:

  • Be an ambassador for KIND UK, live the five principles and uphold our highest professional standards.

Context and Scope

Our UK customers place high importance on the implant role, expecting quicker communication, proactive issue resolution and value add activity to support their supply chain goals.

The role will build up robust relationships with internal & external stakeholders to support KIND UK and the retailer in meeting and exceeding our combined supply chain KPIs. The job holder will be highly proactive in identifying and resolving issues and informing all required stakeholders across the two businesses. In doing this, we will build a mutually beneficial relationship with the retailer which will allow us to unlock sales potential for both businesses as well as pave the way for future collaborative opportunities and become a supply chain partner of choice for the customer.

In KIND UK UK Supply Chain, we strive to:

  • Increase our customer centricity and alignment with our customers metrics
  • Increase on shelf availability beyond current levels
  • Drive additional sales through more effective promotional execution
  • Strengthen our customer service through management of our products in our customers supply chains
  • Optimize physical flow of the network to drive down costs
  • Reduce transactional and obsolescence costs
  • Reduce raw materials and finished goods inventories along entire value chain
  • Improve asset utilization of resources
  • Increase our responsiveness to Customer requests and decision-making speed

What can you expect from Mars?

  • Work with over 130,000 diverse and talented Associates, all guided by The Five Principles.
  • Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
  • Best-in-class learning and development support from day one, including access to our in-house Mars University.
  • An industry competitive salary and benefits package, including company bonus.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Company benefits

Open to part-time employees
Open to job sharing
Open to compressed hours
Sabbaticals
Enhanced maternity leave – 26 weeks at 90% pay
Enhanced paternity leave – 26 weeks at 90% pay
24 days annual leave + bank holidays
“Pawternity” leave
Pregnancy loss leave
Bank holiday swaps

We asked employees of Mars UK how satisfied they were with flexible working, and this is what they told us

Location
94%
Employees are very happy with their working location freedom
Hours
91%
Employees are very happy with the flexibility in the hours they work
Benefits
84%
Employees are very happy with the benefits their company offers
Work-life balance
80%
Employees feel that they can switch off quite easily from work
Role modelling
81%
Employees feel that flexible working is part of the culture
Autonomy
90%
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
75%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
78%
Employees feel that the culture supports equity and inclusivity well
Culture
86%
Employees feel like it is a really great environment to work in
Mission
84%
Employees feel very excited about and aligned with the company mission
Salary
70%
Employees feel that their salary is good and matches the value they bring
Working at Mars UK

Company employees

4,000 In the UK

Gender diversity (male:female)

57:43

Office locations

London, Slough, Waltham, Castle Cary, Birstall, Plymouth

Hiring Countries

Brazil
France
Netherlands
United Kingdom
United States
Awards & Achievements

Flexa100 2024

1st – Large companies

Industry awards 2023

Consumer Goods

Flexa100 2023

3rd – Large companies

Industry awards 2022

Retail & Ecommerce