IT Product Senior Analyst (F/M/X)

Job Description

Job Description:

Contract: Permanent/CDI

Segment: Mars Global Services

Location: Haguenau (30 min from Strasbourg, France) or Slough, UK

What are we looking for?

• 3-4 years of experience in business or IT team, in project management or service team.

• Good business process understanding on FMCG (Fast Moving Consumer Goods) industry (preferred).

• Good communication, especially in English.

• Ability to work effectively in a flexible and changing environment, manages multiple activities and priorities, and work well under pressure.

What will be your key responsibilities?

Global vendor management

• Manage relationships with vendors and perform monthly global service reviews.

• Be accountable for the global team metrics and service level.

• Report all relevant metrics together with Improvement plan to management team on the regular basis.

• Identify global actions for service level and application stability improvement.

• Define global automation opportunities (together with vendor), assign responsibilities and drive its completion.

• Be Escalation point for all Product Managers in case of Operational problems with vendor (and vice versa).

Global Product Management

• Develop/improve standard operational procedures and Service Delivery Procedures.

• Support, Influence and contribute with Leadership to define strategy for IT Solutions, in line with operational excellence strategies and Transformational programs and business capabilities strategies

• Coordinate resolution of major escalations, service-related questions and outstanding situations.

• Closely work with global business community and functional / segment IT leads to address all their demand and requirements for IT products and solutions

• Manage communications to the key stakeholders, including Royal Canin IT Leadership Team and respective Directors In business.

• Address all security related questions in the area of responsibility, make sure IT solutions in scope are compatible with all internal guidance and external procedures (GDPR, CCPA, etc).

• Drive Application lifecycle in the area of responsibility (support, invest, upgrade, retire).

• Work with other teams globally (applications, platform, infrastructure), regionally and locally to ensure global coverage is provided and excellence shared.

• Drive the finances monitoring of the team's budgets for the products in scope.

What can you expect from Mars?

• At Mars, we believe in a relationship of mutual trust, dignity and respect between our company and Associates that is more meaningful than the standard employer/employee relationship.

• As Associates, we can expect to be respected, supported and valued as individuals, to be treated fairly and equitably.

• The opportunity to learn and develop, taking charge of your own career across Mars.

• An environment where you are empowered to be proactive and to take initiatives to make a difference.

• At Mars, we are committed to helping create a safe, healthy, and sustainable world for our partners and the communities in which we operate.

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Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.