Global Senior Manager, On-Demand Delivery

Job Description

Job Description:

Digital Commerce (DCom) is set to represent 35%+ of all CPG sales in the not-too-distant future and is a must-win channel. Mars Wrigley has an ambition to more than triple its DCom business over the coming years and igniting growth in the On-Demand Delivery space is one of the strategic opportunities we will capitalize on to help us achieve this lofty goal.

To enable our ambition, we’ve created a Global Center of Acceleration (CoA) that works together with markets, regions, and cross-functional partners to develop strategies and plans to fuel faster growth.

As the Senior Global Manager of On-Demand Delivery, you will:

• Lead the execution plans to build a high growth $1B+ business.

• Partner with 25+ markets and our most strategic customers via global JBPs.

• Serve as a go-to-expert on all things On-Demand Delivery at Mars Wrigley.

• Be part of a team that is pioneering the future of retail and having fun doing it!

What are we looking for?

• Track record of successfully scaling an on-demand delivery business.

• Proven success in key account management and customer collaboration.

• Experience building processes, playbooks, and tools to inspire A+ execution.

• Confident and compelling communicator with strong writing and presentation skills.

• Ability to thrive in a large, matrixed organization with complex stakeholder groups including a global-regional-local operating model.

Education & Professional Qualification

• University Degree or equivalent, or equivalent experience

• Strong experience in FMCG/CPG with specialization in digital including proven success in DCom sales.

What will be your key responsibilities?

Customer

• Lead day-to-day engagement and delivery of joint business plans with global strategic partners, including Uber & Delivery Hero, to accelerate worldwide growth.

• Spearhead readiness for quarterly business reviews, executive leadership meetings, and business development engagements.

• Assist sell-in and activation of integrated brand experiences and innovation opportunities with the Uber & Delivery Hero product and program teams.

• Drive 3-way opportunity with Restaurants vertical and arm local account teams with how-to-win guidance, with focus on scaling the partnership with McDonald’s and priority QSR chains.

• Advocate for frontline Mars DCom sales teams through escalation of operational challenges to enable root cause analysis and solutions.

• Own business performance analysis and commentary using internal & customer dashboards.

Capability

• Build on the Mars center of acceleration for On-Demand Delivery to win at scale by codifying global repeatable models and best practice across joint business planning, data & insights, performance marketing, digital merchandising, and more.

• Collaborate with internal cross-functional partners to improve visibility to On-Demand Delivery performance and key business drivers (availability/distribution, digital shelf, sell-out, etc.).

• Participate in sprints to develop global capabilities, tools, tech and trainings.

Community

• Run the internal global community of practice to cross-pollinate learnings & repeatable models.

• Lead upskill workshops with Customer teams in the Regions & Markets to drive enhanced performance and grow our partnership with local customer contacts.

• Maintain global On-Demand Delivery knowledge management hub.

Context & Scope

• Part of Something Bigger: You come from a “we-centric” place, building for the good of others. You believe in the power of a diverse collective to invent the future of retail.

• Relentlessly Optimistic: You believe that positivity is contagious and take each mistake with as much pride as you do each victory. Failure is just another step on the journey to success.

• Always Even Better If: You are a bar-raiser who balances speed with high standards. You always want to push things one step further to create something truly extraordinary.

• Naturally Curious: You thrive in the unknown, ambiguous, and uncomfortable because you never want to stop growing. You look for the signal in the noise to find the next big opportunity.

• Customer Obsessed: You understand the power of a well-worded question and work backwards from the answers to craft mutual solutions for accelerated growth.

• Deep Diver: You don’t shy away from digging into the granular details of the business to understand problems, map processes, and co-create solutions with frontline experts.

• Take Initiative: When you see a problem that needs solving, you aggressively respond to it, assembling the right team and resources to address it with rigor & speed.

• Dare to Win: You seek opportunities to take calculated risks, mitigating the downsides through extensive planning and preparation.

• General Manager’s Mindset: You can think outside your silo and connect the dots between how groups of people need to work together to achieve success.

What can you expect from Mars?

• Work with over 140,000 diverse and talented Associates, all guided by the Five Principles.

• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.

• Best-in-class learning and development support from day one, including access to our in-house Mars University.

• An industry competitive salary and benefits package, including company bonus.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.