Senior Process Expert

We Offer

At Maersk GSC, you will be part of a diverse working environment that reflects the APMM group. We strongly encourage continuous learning and the sharing of best practices by rewarding innovations. We believe in holistic development, regularly organizing recreational activities to help our employees unwind and showcase their creative side. Our people-centric approach emphasizes employee engagement and work-life balance.

Key Responsibilities

• Assist customers with their issues and collaborate closely with local co-workers to ensure prompt exception handling.
• Maintain a high level of customer centricity and deliver excellent customer service.
• Take ownership of issues with low tolerance for delays and inaccuracies.
• Read and respond to both internal and customer emails within the defined SLAs for specific communication channels.
• Adhere to system workflows and respond within strict deadlines.
• Take on additional responsibilities such as reports, and analysis based on business requirements.
• Meet all import custom manifest service and deadline requirements to eliminate any service failures.
• Follow standardized processes and tasks without compromising customer experience.

Who are we looking for?

• Experience in Import Customs Manifest is as MUST
• Graduates with over 3-4 years of Shipping and Logistics (Customs) experience and good communication skills.
• Strong understanding of the end-to-end shipping cycle.
• Structured and attentive to quality.
• Ability to handle complex data and processes.
• Contributes ideas and suggestions for overall improvement of the operations business unit.
• Flexible to work in rotational shifts.
• Ability to work in an agile environment.
• Ability to accept change and make the best of any situation.
• Cross-learning capability and supporting the team as needed, being an engaged team member.

Technical Skills

• Proficient with computer and MS Office applications especially Excel and Word
• Good typing speed.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.