Multicarrier CX & Implementation Lead

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

We offer

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Key responsibilities

We are seeking an experienced Multicarrier CX & Implementation Lead to join our growing team. In this client-facing role, you will serve as a key focal point, overseeing Customs & Transportation customer-facing activities. You will act as the overall control tower, ensuring task completion and delivery according to the stipulated lead times set by customers, in alignment with operational capabilities. Additionally, you will proactively update and manage close relationships with our customers.

• Vendor Management, Ensure the vendor timely process customs declaration, meet the KPI and comply to company SOPs

• Submit timely and correct reports

• Check all documents received from customer and pro-actively drive corrections if needed

• Coordinate with internal & external (customer) to ensure that the Customs Declaration Entry will be applied correctly and in timely manner or as per customer requirements.

• Ensuring transports is planned on time in alignment with customer requirements

• Enforce full compliance of the company’s high-performance standard in relation to customer service.

• Ensure smooth implementations of new accounts & process is implemented according to stipulated SOP.

• Understand department process flow, constantly looking for area of improved efficiency.

We’re looking for

• At least 3 year(s) of related experience in freight-forwarding industry, with land transportation management as a focus

• Strong understanding of the freight forwarding landscape in Philippines

• Excellent communication and stakeholder management skills

• Fluency in English and Computer literate

• Ideally with a Professional Certificate, Diploma, Advance/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, Logistic/Transportation, Business Studies/Administration/Management or equivalent

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.