IT/OT Support Engineer

APM Terminals

APM Terminals plays an important role in enabling the global Maersk Ocean and Logistics network as well as serving other Shipping Lines, Beneficial Cargo Owners, Freight Forwarders, intermodal logistics providers and integrating with a wide variety of local port authorities, customs and government bodies across our global network of transhipment, import and export gateway terminals.
In support of the broader Maersk strategy, we are accelerating the transformation of our business from a portfolio of independently operated terminals into a safer, better, bigger global terminals operator

We Offer:

This is an exciting career opportunity in an international, challenging business setting known for diversity and high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized, and well rewarded. We are looking for a dynamic and experienced IT/OT Support Engineer responsible for the monitoring of the Terminal IT Health checks related to IT infrastructure. Network, Storage & Compute and Service Request & Incident Management L1 & L2.

Principal Accountabilities

• Provide end-user support services, including but not limited to Office applications, desktops, laptops, printers and mobile phones.
• Provide support, conduct maintenance, resolve incidents and implement change for local IT infrastructure services and assets, requiring hands-on interaction. Including, but not limited to datacenter racks, cabling, network and server equipment.
• Provide support, conduct maintenance, resolve incident and implement change for local IT/OT infrastructure services and assets, requiring hands-on interaction. Including but not limited to CCTV/Radio/OCR equipment, biometric readers, radio equipment and Vehicle Mounted Terminals.
• Support the regional IT service delivery team when they require hands-on onsite IT/OT support for incident and change management.
• Install and replace end-user and IT/OT infrastructure hardware devices.
• Resolve incidents within agreed service levels.
• Provide technical expertise for IT projects, including system upgrades, migrations, and deployments.
• Perform routine maintenance tasks.
• Contribute to and maintain the IT support knowledge base with detailed troubleshooting guides and solutions.
• Conduct and help on Root Cause Analysis (RCA) and problem solving.

Data Center

• Support and maintain the datacenter, server and storage environment.
• Implement and execute remote datacenter monitoring.
• Resolve datacenter, server and storage incidents within agreed SLA’s.
• Ensure optimum health and operation of datacenter and storage systems and environment.
• Ensure full compliance to cyber security configurations and standards.

Critical Qualifications/ Skills / Experience

• IT Engineering / Telecommunications education.
• Knowledge in VMWare.
• Network and communication knowledge (CISCO Certified is a plus)
• ITIL Knowledge/Certificate.
• Good verbal and written communication skills in English.

Learning & Career Opportunities

In this position, the incumbent will have an opportunity to acquire skills and knowledge in the following areas:

• Secure network infrastructure based on SDWAN definition
• Data Center infrastructure
• Work with regional (AFR & EUR) and global teams across the globe

Relevant next career steps might be:

• Project Management
• Service Management
• Business Analyst
• L3 Support
• Regional Global Support

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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