German Language Specialist

The individual is hired to resolve customer issues through emails, calls & provide excellent service to our customers.The person is also expected to understand the root cause and assist in rectifying it in the upstream process.

Communication Skills - Excellent German and English language skills with a minimum B2 certification in German.
A minimum of 2-3 years of professional experience in using the German language.

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What we offer:

• Impact: Your work will directly contribute to the success of our global operations.

• Opportunity: Maersk provides ample opportunities for growth and development, both professionally and personally.

• Innovation: Join a forward-thinking team that embraces innovation and cutting-edge technologies.

• Global Exposure: Collaborate with colleagues from diverse backgrounds and gain exposure to international business practices.

• Work-Life Balance: We value work-life balance and offer flexible working arrangements to support our employees.

1. Analyze disputes received (based on the target allocated) – Understand the reason for the customer's dispute.
2. Review all upstream processes to gather data and comprehend the history of the shipment in question.
3. Analyze the case and decide on accepting, clarifying, or rejecting the dispute.
4. Contact relevant coordinators for additional information if needed.
5. Process the amendment in core systems for accepted cases.
6. Communicate with the customer.
7. Record the complete root cause of the dispute.

Required Skills:
- Good communication skills and the ability to use positive language.
- Good comprehension and written communication.
- Customer focus and ownership.
- Understanding of customer requirements and focus on customer outcomes.
- Willingness to go beyond defined job boundaries for customer resolution.
- Commitment to winning for the customer – high achievement orientation.
- Determination to ensure closure.
- Superior stakeholder management.
- Responsibility to drive customer outcomes through a positive customer experience.

Regular communication with customers is essential to understand their requirements for swift dispute resolution.
Problem-Solving Skills:
- Take ownership of the issue.
- Detail-oriented and result-focused.
- Low tolerance for delays.
- Problem-solving, analytical, and data skills.
- Data-backed decision-making.

Communication:
- Professional standard in grammar and thought articulation (including language capabilities).
- Good comprehension and written communication.
- Good communication skills and the ability to use positive language.

- Proficiency in understanding end-to-end processes.
- Competence in integrating sales and service operations.
- Commitment to adherence to processes and standard operating procedures (SOPs).
- Meticulous attention to detail, ensuring complete and error-free documentation.
- Flexibility to adapt to changes in processes (SOPs) and systems.
- Expertise in stakeholder management.
- Language skills tailored to specific country needs.
- Preferably experienced in direct global stakeholder interactions.

- Resolve disputes within 24 hours.
- First-time resolution rate should be greater than 70%.
- No repeat disputes.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

B2 certification

German Language Specialist