Customer Service Agent - Maasvlakte/Rotterdam

Key Responsibilities

• Build a very good understanding of customers and market
• Develop and maintain strong customer relationships
• Provide solutions for customer issues and act as voice of customer in the organization
• Act and communicate proactively whilst keeping customers informed of relevant topics
• Take an active role in internal as well as external customer meetings together with Sales Specialists/Operations etc.
• Uncover upselling and cross-selling opportunities which will be of value to our customers
• Coordinate closely with other teams to ensure that agreed turn times are achieved for customer requests
• Address root causes and seek improvement opportunities on daily tasks/responsibilities

We are looking for

• Strong problem-solving skills
• Strong preference for candidates with experience in Logistics/Ocean transport, as well as experience with a WMS
• Proficiency in both written and verbal communication in English is required, knowledge of Dutch is a preference.
• Motivated and enthusiastic person with a can-do attitude and a passion for solving complex issues
• Customer-first mindset: Build relationships, understand needs, and create mutually beneficial solutions
• Stakeholder management: Effectively manage stakeholders, resolve conflicts, and influence without authority
• Availability to work from Maasvlakte

We Offer

• We offer an exciting job opportunity in an internationally growing business environment characterized by high pace.
• You will work in a team with motivated and engaged people with a diverse background
• It is possible to work from home for a few days per week (after the onboarding period).
• International career opportunities
• An attractive compensation package including an annual bonus based on the company’s performance
• 30 days paid leave per annual

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.