Customer Experience Partner

Join Maersk – Where Innovation Meets Opportunity!

At Maersk, we're not just in the logistics business – we're pioneering the future of global trade. As we embark on an exciting new journey to become a truly end-to-end logistics service provider, we’re looking for passionate and driven individuals to join our dynamic team. Our mission? To simplify logistics, innovate for the future, and deliver seamless, intelligent solutions for customers around the world. We believe that every contribution you make can drive meaningful change – not just within our business, but in the world of logistics.

As a global leader in integrated logistics, Maersk has been setting the bar for excellence for over a century. Now, with our bold vision for the future, we’re redefining the limits of possibility – and we want you to be part of this transformation!

Why Maersk?

At Maersk, we empower you to steer your own career. You’ll be trusted with exciting challenges, encouraged to innovate, and given the tools to thrive. With a truly global presence, the opportunities for growth and development are boundless. Our culture is built on inclusivity, collaboration, and continuous improvement – and we offer a wide range of world-class benefits and career development programs to help you succeed.

We offer:

• Global career opportunities – Work in a fast-paced environment at the cutting edge of world trade, with the chance to explore roles across the globe.
• Industry-leading development initiatives – Continuous learning through internal training, workshops, and leadership programs to accelerate your career.
• Competitive benefits – Including a robust pension scheme, comprehensive health insurance, and one of the best parental leave policies in the industry.
• Work-life balance – A flexible workplace policy and working hours that allow you to thrive both personally and professionally.
• Inclusive workplace culture – We are committed to creating an environment where every individual feels they belong, and where diverse perspectives are celebrated.

The Role: Customer Experience Partner (Lisbon)

As a Customer Experience Agent, you'll be the driving force behind seamless shipment operations, ensuring that each stage of the end-to-end process is handled with excellence and efficiency. You'll collaborate with stakeholders from across the globe to deliver outstanding service and innovative solutions that exceed customer expectations.

Your key responsibilities will include:

• Overseeing the complete shipment process, including ocean shipments, FCL/LCL, imports, exports, and customs.
• Provide exceptional customer service and support to clients, ensuring their needs are met in a timely and efficient manner.
• Coordinating with multiple stakeholders, ensuring smooth handling of each shipment.
• Adding value to our customers by applying your business acumen and process knowledge.
• Resolving queries with shippers, customers, and key account managers, providing timely solutions and insights.
• Maintaining a customer-first mindset to prevent errors and improve operational processes.
• Preparing and submitting documents with precision and accuracy, keeping both internal and external stakeholders informed.
• Following and ensuring adherence to Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs).
• Proactively identifying and addressing any deviations in processes.
• Providing timely updates and maintaining open communication with clients, ensuring a seamless flow of operations.

Who You Are:

We are looking for individuals who are eager to learn, grow, and make an impact in the world of logistics. Whether you're a fresh graduate or someone with up to a year of experience, this is the perfect opportunity to join a global leader in logistics and supply chain management.

You will bring:

• A solid understanding of logistics and supply chain operations - ideally around 3 years of experience.
• Good knowledge of and experience with Logistics companies and Supply Chain Management operations, from both origin and destination.
• A passion for customer service and a proactive approach to problem-solving.
• Excellent communication skills in Portuguese and English (additional languages are a plus).
• A team-oriented mindset with a drive for results and the ability to collaborate effectively with stakeholders.
• A strong sense of urgency, with a focus on resolving issues quickly and efficiently.
• A positive attitude and the ability to thrive in a dynamic, fast-paced environment.

Ready to Take Your Career to New Heights?

If you're excited about being part of an innovative, forward-thinking company that is shaping the future of logistics, then Maersk is the place for you. Join us on this incredible journey and help us create a more sustainable, efficient, and customer-centric world of global trade.

#LI-AA9 #LI-Hybrid

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.