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Ki • London

Service Delivery Manager

Employment type:  Full time

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top 3 scores:
77%

Autonomy

73%

Hours flexibility

73%

Role modelling

Job Description

Who are we?

Ki is the biggest global insurance tech company you’ve never heard of, unless you’ve been looking to insure a satellite, wind farm or music festival recently.

Having written over $877m in gross written premium in 2023, we’ve achieved significant growth since our beginnings in 2021. Our investors were excited about the fact we were revolutionising the way a 333 year-old industry was working. There are hardly any industries left that are mainly paper based, but the specialty insurance market is one. Together with partners at Google and UCL we developed Ki and created a platform that helps insurance brokers place risk in a fast and frictionless way. We’re continuing to lead the charge on the digitisation of this market and we need more excellent minds to work with us to realise this goal and create more opportunities.

What you will be working on
We are recruiting for a Service Delivery Manager to join us at Ki. In this role you will play a crucial part in ensuring smooth delivery of IT and Service projects. This is a varied and dynamic role whilst we set up our Service Delivery function, and you will work alongside the Head of Service to implement Ki’s own IT Service Support. We’re a growing IT department with a rapidly growing end-user base, and we are looking for a Service Delivery Manager to help implement, develop and continuously improve Ki’s service delivery approach.

As a Service Delivery Manager you will bring an analytical mindset, attention to detail, and a proactive approach to managing customer relationships and driving service excellence. This role is integral in ensuring both employee satisfaction and the effective, scalable growth of service operations. You will bring your experience of Service delivery/desk management and service asset and configuration management, as well as a strong understanding of ITIL.

Responsibilities will look at the end-to-end service lifecycle, from planning and resource allocation, to service deployment and service desk management, ensuring alignment with client expectations, SLAs and business objectives.

Join us to make a significant impact, drive innovation, and help shape the future of our digital workplace.

Our culture

Inclusion & Diversity is at the heart of our business at Ki. We recognise that diversity in age, race, gender, ethnicity, sexual orientation, physical ability, thought and social background bring richness to our working environment. No matter who you are, where you’re from, how you think, or who you love, we believe you should be you.

You’ll get a highly competitive remuneration and benefits package. This is kept under constant review to make sure it stays relevant. We understand the power of saying thank you and take time to acknowledge and reward extraordinary effort by teams or individuals.

Company benefits

Shared parental leave
Enhanced paternity leave
Enhanced maternity leave
Adoption leave
Health insurance
Dental coverage
Non-contributory pension
Annual bonus
Share options
Life assurance
Enhanced sick pay
Cycle to work scheme
Faith rooms
Pregnancy loss leave
Fertility treatment leave
Carer’s leave
Open to job sharing
Open to part time work for some roles
Gym membership
Compassionate leave
Menstrual leave
Bank holiday swaps
Volunteer days
Employee assistance programme
L&D budget
Mental health platform access
Travel loan

We asked employees of Ki what it's like to work there, and this is what they told us.

Location flexibility
63%
Employees are largely happy with their working location freedom
Hours flexibility
73%
Employees are largely happy with the flexibility in the hours they work
Benefits
69%
Employees are largely happy with the benefits their company offers
Work-life balance
62%
Employees feel that they can switch off quite easily from work
Role modelling
73%
Employees feel that most people work flexibly
Autonomy
77%
Employees feel that they can mostly manage how they get their own work done

Working at Ki

Company employees

Approximately 175

Gender diversity (male:female)

66:34

Currently Hiring Countries

United Kingdom

Office Locations

Awards & Achievements

Finance & Insurance

Finance & Insurance

Industry awards 2023