Service Delivery Manager

Job Description

Who are we?

Ki is the biggest global insurance tech company you’ve never heard of, unless you’ve been looking to insure a satellite, wind farm or music festival recently.

Having written over $877m in gross written premium in 2023, we’ve achieved significant growth since our beginnings in 2021. Our investors were excited about the fact we were revolutionising the way a 333 year-old industry was working. There are hardly any industries left that are mainly paper based, but the specialty insurance market is one. Together with partners at Google and UCL we developed Ki and created a platform that helps insurance brokers place risk in a fast and frictionless way. We’re continuing to lead the charge on the digitisation of this market and we need more excellent minds to work with us to realise this goal and create more opportunities.

What you will be working on
We are recruiting for a Service Delivery Manager to join us at Ki. In this role you will play a crucial part in ensuring smooth delivery of IT and Service projects. This is a varied and dynamic role whilst we set up our Service Delivery function, and you will work alongside the Head of Service to implement Ki’s own IT Service Support. We’re a growing IT department with a rapidly growing end-user base, and we are looking for a Service Delivery Manager to help implement, develop and continuously improve Ki’s service delivery approach.

As a Service Delivery Manager you will bring an analytical mindset, attention to detail, and a proactive approach to managing customer relationships and driving service excellence. This role is integral in ensuring both employee satisfaction and the effective, scalable growth of service operations. You will bring your experience of Service delivery/desk management and service asset and configuration management, as well as a strong understanding of ITIL.

Responsibilities will look at the end-to-end service lifecycle, from planning and resource allocation, to service deployment and service desk management, ensuring alignment with client expectations, SLAs and business objectives.

Join us to make a significant impact, drive innovation, and help shape the future of our digital workplace.

Our culture

Inclusion & Diversity is at the heart of our business at Ki. We recognise that diversity in age, race, gender, ethnicity, sexual orientation, physical ability, thought and social background bring richness to our working environment. No matter who you are, where you’re from, how you think, or who you love, we believe you should be you.

You’ll get a highly competitive remuneration and benefits package. This is kept under constant review to make sure it stays relevant. We understand the power of saying thank you and take time to acknowledge and reward extraordinary effort by teams or individuals.