Assistant Kiosk Manager

Job Description

THE GOAL

This is an amazing opportunity for a dynamic Assistant Kiosk Manager who will deputise managing a KellyDeli owned Kiosk

Reporting to the Head of Regional Managers, the Assistant Kiosk Manager will assist in the management and daily operations of a KellyDeli owned concept. They will create and maintain a true brand experience for our customers and partners. The Assistant Kiosk Manager will ensure that their allocated concept delivers the highest-quality food standards and outstanding customer service. They will lead and develop their team to continuously grow performance and like for like sales.

We have high standards for our products and the Assistant kiosk manager must be passionate about maintaining our brand excellence.

WHAT THEY DO

Responsibilities:

People Management

• Recruiting and training new staff

• Developing existing staff

• Motivating and encouraging the team to achieve targets

• Managing team schedule and payroll

• Actively demonstrates company values drives values within the team

Drive Operations Excellence

• Coordinating production and sales teams

• Budget management

• Stock management

• Cost control

• Continuous improvement in Operations

• Liaise with eco-system (suppliers, retailers, KellyDeli team, consumers, etc)

Deliver High Quality Products

• Respect menu book and product concept

• Full compliance with food safety and hygiene standards

Deliver Outstanding Customer Service

• Leads a customer-service and customer-satisfaction oriented team.

• Creates a positive customer experience

• Assist line manager in managing customer feedback and complaints

Grow Sales Performance

• Support in creating action plans for achieving agreed sales targets

• Promote our brand and products

• Marketing management

• New product implementation

WHO THEY ARE

Experience

• People management experience

• Business and commercially oriented with excellent customer service skills

• Solid organization and relationship management skills

• Flexibility, open-mindedness, entrepreneurial and hands-on mindset

• Tenacious and focused, Problem-solving abilities, attention to detail

• Excellent interpersonal and communication skills

• Financial awareness

• Self motivated and motivates others

• High quality and food safety standards

• Passionate about Asian Food

• Languages: fluent in English

Benefits / other information

• 27 days holiday
• 35 hours per week