Client Services Director

Job Description

Client Services Director


Hybrid role: 2 days a week onsite in London


About Us: We’re Instant Impact, the in-house recruitment experts. We work in-house as an extension of our clients’ HR function and provide the team, tech, marketing, and expertise that they need to hire the very best talent directly whilst focusing on improving anything from diversity to employer brand.

We’re on a journey to become a leading, global RPO business and are looking for an experienced and driven Client Services Director who is excited by the idea of playing a key role for us as a member of our senior leadership team as we continue our growth.


About the role: As our Client Services Director, you'll take the lead in shaping and advancing the Talent Acquisition strategy for your clients.

You'll be a pivotal strategic partner to executive stakeholders, driving improvements and innovations that help them reach their business goals. Your expertise in service delivery will also shine as you present solutions to prospective clients during the sales process. With your exceptional stakeholder management skills, you'll guide and inspire a high-performing team through innovation, continuous feedback, and coaching. And to top it off, you'll be a thought leader, cultural ambassador, and behavioural influencer within the Instant Impact community

This role will involve (but not limited to):

Partnership Enablement

• Orchestrating and launching exciting new partnerships
• Cultivating strong connections with key stakeholders, decision-makers, influencers, and C-suite leaders
• Owning partnership success by setting and surpassing clear objectives, ensuring we exceed SLAs
• Showcasing and implementing Instant Impact’s cutting-edge expertise in Talent Acquisition, embedding our best practices
• Innovating and propelling every client toward their unique vision of world-class talent acquisition, all within their budget

Team Leadership & Development

• Leading your dynamic team of Talent Acquisition Managers, Talent Acquisition Leads, and potentially Talent Acquisition Partners to drive exceptional performance and achieve remarkable results.
• Empowering your TALs and TAMs with top-notch coaching and regular, constructive feedback to fuel their ongoing growth and development.
• Performing skills gap analysis to anticipate future needs, crafting strategic development and succession plans, and hiring to boost our team's talent density.
• Actively contributing to the vibrant ii community by:
• Sharing innovative best practices, creative ideas, and success stories from partnerships.
• Hosting engaging internal coaching and training sessions.
• Enhancing our culture by living and promoting the values and behaviours of ii.

Improvement & Opportunity Development

• Build strong relationships by effectively communicating with key client stakeholders, influencers, and decision-makers, and keeping our internal team aligned on goals and objectives.
• Shine in sales meetings by playing a pivotal role in crafting and delivering compelling proposals.
• Define, manage, and promote strategic improvement plans tailored to enhance each client’s talent acquisition and overall HR initiatives.
• Identify and rally the right mix of internal and external experts to bring your improvement plans to life, ensuring seamless project management.
• Lead the charge in driving innovation and improvement within Instant Impact. Spearhead internal projects and foster a culture of continuous learning across the business.

What we need from you

• We're looking for someone with solid experience in an RPO/MSP, in a similar role—it's a must-have!
• You're a talent acquisition dynamo, with extensive knowledge and rock-solid recruitment fundamentals that cover all areas of TA.
• As a top-notch people manager, client manager, and project manager, you excel at building trust with everyone you work with, quickly and effectively.
• With your experience in managing budgets for service delivery and projects, you know how to measure and demonstrate ROI both internally and externally.
• You're a skilled people developer, adept at identifying development areas and implementing effective coaching techniques to foster growth.

We Can Offer You:

• Fantastic Compensation Package: Enjoy a competitive base salary, a rewarding bonus structure, and share options to grow with us
• Ultimate Flexibility: Our Work from Anywhere policy lets you work from any location for up to 4 weeks each year!
• Top-Notch Healthcare: Benefit from private health insurance to keep you and your loved ones healthy
• Home Office Support: Receive a £200 allowance to create your perfect home office setup!
• Invest in Yourself: We provide a £500 annual allowance for your personal development to help you grow and succeed.
• Generous Time Off: Take advantage of 25 days of holiday, plus Bank Holidays, an Employee Enrichment Day, and a Recharge Day each year!
• Flexible Working Model: Work from home, onsite with your client, or at our amazing locations—it's up to you!
• Fun Team Incentives: Enjoy away weekends, social events, and team lunches to build great memories together.
• Personal Growth Time: Dedicate 10% of your workweek to developing yourself, enhancing client relationships, and contributing to Instant Impact’s success!

At Instant Impact, everyone is welcome.

We are committed to maintaining and growing our diverse and dynamic team and the inclusive culture we have built. We encourage everyone to bring their authentic selves to work regardless of; age, sexuality, religion, disability, pronouns, neurodiversity, gender, ethnic group, or beliefs. Instant Impact is actively seeking to hire a diverse workforce so we can continue to celebrate inclusion and diversity in its full.

Should you need any reasonable adjustments made to this application process, or need this job advert in different formatting, please do not hesitate to contact us.