Account Director - Global Account

Job Description

Account Director – Global Account

Salary: £70k-£75k basic, 10% annual bonus, and share options Location: UK Hybrid role: will require travel to client sites in Halifax, EU/USA and our London HQ

About Us: Instant Impact is a leading global RPO provider for SMEs. Operating across 35 countries and multiple sectors, we build businesses that people love being a part of.

Working closely with our partners we create their recruitment strategy based on our deep knowledge of their industry and company goals. We combine this with the best people and the latest recruitment technology, AI, and talent intelligence to deliver a world-class experience.

Flexibility is a key part of our ethos, and our team adapts to overcome the challenges of a changing business landscape. We provide a full suite of talent solutions including Full RPO, Partial RPO, Project RPO, and Talent Consulting.

What does it mean to be an Account Director? As an Account Director, you'll lead one of our largest partnerships, delivering outstanding talent acquisition services that align with our client's strategic goals. Reporting to a CSD, you’ll blend strategic vision with hands-on management, guiding your team to exceed SLAs and key objectives. Your focus will be on building deep client relationships, driving transformation, and generating growth.

Key Responsibilities

Operational Excellence

• Deliver Results: Manage SLAs and performance metrics to consistently exceed targets and ensure top-notch service.
• Lead by Example: Showcase TA expertise through strategic hires, inspiring high standards across your team.
• Collaborate for Success: Partner with Centers of Excellence and internal teams for seamless service and project execution.
• Proactive Performance: Keep stakeholders informed, quickly resolving any risks to maintain top performance.
• Drive Efficiency: Optimize processes using AI and tech, always seeking new ways to improve operational efficiency.

Strategy & Transformation

• Shape TA Strategy: Own the client’s TA strategy, aligning transformation efforts with business goals.
• Build Strategic Partnerships: Develop strong relationships with stakeholders to support long-term success.
• Be Data-Driven: Use insights to anticipate needs, offering solutions that enhance TA processes.
• Spot Opportunities: Identify ways to enhance services, driving client growth and maximising revenue.
• Lead Change: Define and manage improvement plans for TA and broader HR initiatives.

Leadership

• Inspire and Empower: Mentor your team to foster a high-performance culture.
• Deliver Excellence: Provide coaching and development to ensure world-class service.
• Champion Improvement: Uphold best practices and drive continuous improvement.
• Engage with the Community: Share insights and lead training sessions, embodying the values

What do we need from you?

• International TA Expertise: You bring a deep, comprehensive understanding of Talent Acquisition, grounded in solid recruitment fundamentals, ensuring best-in-class practices at every stage. You have proven experience implementing and driving international TA solutions across EMEA and the USA. This is a must have! APAC experience is welcomed but not mandatory.
• Relationship Builder: Exceptional at forging strong connections, you excel in influencing and engaging senior stakeholders, creating a true partnership environment.
• Team Leader: A proven leader with a knack for guiding, coaching, and developing teams, you know how to inspire and drive high performance, fostering a culture of growth and success.
• Project Driver: A history of delivering transformation projects on time and within budget showcases your ability to turn vision into reality while managing complexities with ease.
• Tech-Savvy Organizer: You have a natural flair for staying on top of things, leveraging technology to streamline processes and ensure impeccable follow-through on every action.
• Data Enthusiast: With a data-driven mindset, you’re skilled at turning insights into strategic decisions that drive impact and align with business goals.
• Innovative Problem Solver: You think critically and tackle challenges head-on with a proactive approach, always striving for better solutions and continuous improvement.
• Growth Mindset: Eager to learn, adapt, and innovate, you’re self-aware and dedicated to your own development, always seeking out opportunities to enhance your skills.

We Can Offer You

• Fantastic Compensation Package: Enjoy a competitive base salary, a rewarding bonus structure, and share options to grow with us
• Ultimate Flexibility: Our Work from Anywhere policy lets you work from any location for up to 4 weeks each year!
• Top-Notch Healthcare: Benefit from private health insurance to keep you and your loved ones healthy
• Home Office Support: Receive a £200 allowance to create your perfect home office setup!
• Invest in Yourself: We provide a £500 annual allowance for your personal development to help you grow and succeed.
• Generous Time Off: Take advantage of 25 days of holiday, plus Bank Holidays, an Employee Enrichment Day, and a Recharge Day each year!
• Flexible Working Model: Work from home, onsite with your client, or at our amazing locations—it's up to you!
• Fun Team Incentives: Enjoy away weekends, social events, and team lunches to build great memories together.
• Personal Growth Time: Dedicate 10% of your workweek to developing yourself, enhancing client relationships, and contributing to Instant Impact’s success!

At Instant Impact, everyone is welcome.

We are committed to maintaining and growing our diverse and dynamic team and the inclusive culture we have built. We encourage everyone to bring their authentic selves to work regardless of; age, sexuality, religion, disability, pronouns, neurodiversity, gender, ethnic group, or beliefs. Instant Impact is actively seeking to hire a diverse workforce so we can continue to celebrate inclusion and diversity in its full.

Should you need any reasonable adjustments made to this application process, or need this job advert in different formatting, please do not hesitate to contact us.

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