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The Information Lab • Remote

Service Delivery Manager

Employment type:  Full time

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top 3 scores:
83%

Location flexibility

83%

Work-life balance

83%

Autonomy

Job Description

The Information Lab Ireland

  • Remote first role

  • Excellent work life balance

  • Competitive package

We are a Data Strategy Consultancy. We help deliver fast decision-quality information that helps our customers turn their data into a competitive advantage. Our clients consist of Global Enterprise Organizations seeking to undergo a comprehensive Finance Function transformation or achieve substantial growth in data maturity, leading to a corresponding impact on their organisational culture.


Our core purpose is to create the next generation of data leaders, who will develop solutions that will benefit people everywhere. We are committed to delivering exceptional results and creating long-term value for our clients. As a small, leading and rapidly scaling Data Analytics consulting firm, we prioritise excellence, collaboration, and a client-centric approach.


At The Information Lab, the well-being of our employees is one of our top priorities. A good work-life balance, encouraging continuous learning and development, celebrating each other’s successes and supporting each other in all that we undertake, underpin everything that we do. The business is currently remote first. This specific role will be a blend of remote and on-site. Being locally available to work in Dublin as and when required would be a necessary part of this role.

Role Purpose

The role of the Service Delivery Manager is pivotal to our solutions offering. This person will be responsible for overseeing the successful delivery of enterprise-level projects, service and solutions development for enterprise clients. This position requires exceptional communication, organisation, leadership and service delivery management skills to ensure client satisfaction and business growth. The Service Delivery Manager will collaborate closely with clients and internal BI, engineering and architecture teams to ensure seamless execution of long-term client engagements in planning and developing enterprise data solutions.

Type of Person

  • Demonstrated consulting experience with a client focus

  • Qualified project manager or service delivery manager

  • Excellent Communication Skills

  • Passion for Data and Analytics

  • Change Management Expertise

  • Passionate about continuous learning and development

  • Adaptable and Resilient

To apply simply click the apply now button and submit your CV. For more iiinformation contact careers@theinformationlab.ie

Package and Rewards

  • A competitive Salary circa €60k to €90k, depending on experience. Health Insurance + Pension, Excellent work life balance.

  • Training and continued support in data analytics, data engineering and business consulting as it relates to enterprise data analytical projects.

Company benefits

Open to part-time employees
Enhanced maternity leave
Enhanced paternity leave
Adoption leave
Work from anywhere scheme
25 days annual leave + bank holidays
Co-working space allowance
Teambuilding holidays
Work from home budget
Partake in our 'Data Leaders Program' - a 9 session program which all of our team goes through to learn leadership skills
Access to individual coaching
Mental Health and Wellbeing Support (we recently signed up to Total Mental Health from Spectrum Life - so all employees have access to unlimited mental health coaching, access to open-ended therapy and loads of wellbeing resources too
Learning and Development - we give time back to our busy consultants to work on personal development goals - we pay for any certifications they want to take and also give them a certification bonus for achieving them

We asked employees of The Information Lab what it's like to work there, and this is what they told us.

Location flexibility
83%
Employees are very happy with their working location freedom
Hours flexibility
81%
Employees are very happy with the flexibility in the hours they work
Benefits
79%
Employees are largely happy with the benefits their company offers
Work-life balance
83%
Employees feel that they can find the perfect balance of life and work
Role modelling
79%
Employees feel that most people work flexibly
Autonomy
83%
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
77%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
81%
Employees feel like the company culture is brilliantly inclusive and equitable
Culture
77%
Employees enjoy the working environment
Mission
77%
Employees feel quite excited about the company mission
Salary
83%
Employees are very happy with their salaries and feel that it is well above the market average

Working at The Information Lab

Company employees

32

Gender diversity (male:female)

56:44

Office Locations

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024
DeepTech, Data & AI

DeepTech, Data & AI

Industry awards 2023
Most flexible companies

Most flexible companies

Flexa100 2023
Research & Data

Research & Data

Industry awards 2022