Improbable • Nottingham

Senior IT Support Analyst

Employment type:  Full time


Fully flexible hours

Dog friendly

Job Description

The Multiplayer Group (MPG) are 300 developers and data scientists, helping our clients and partners build 20+ AAA projects at any one time. We’re probably the most experienced multiplayer dev group in the world and we’re set up to help the games industry make games more easily, to deliver the highest quality, and become long-term partners.
We hire the best people, our talented team is spread across the globe. We’re remote-friendly and big on wellbeing, so if you love the sound of us, we’d love to hear from you!
Your mission:We are looking for a Senior IT Support Analyst to join our internal IT team, to help and support the advancement of our internal technologies.
Office location:This is an office based role in Nottingham.

What you’ll be doing:

  • Help manage & develop onsite network and infrastructure
  • Having deeper involvement in more specialist areas of IT (GSuite, Azure, Perforce, Intune, Scripting, Anti-Virus, Engineering etc)
  • Supporting more technical 3rd line support queries
  • Being an escalation point for higher priority tasks
  • Assistance will be required for day to day support, deliveries, kit building, onboarding etc
  • Creating & updating knowledge base articles & technical documentation as required
  • Providing input to make important improvements to the team’s processes & cost efficiencies
  • Delivering on wider projects and initiatives

What we’ll need from you:

  • Previous experience with 3rd Line IT Support
  • Intermediate or above networking skills - routers, switches, firewalls, LAN/WAN/VLAN etc
  • Intermediate or above knowledge of servers, storage, backups etc
  • Advanced level experience with Azure AD & Google Suite & Atlassian is highly desirable
  • Windows experience
  • Technical mindset and able to learn new technologies as required efficiently
  • A role model for the team, in both conduct & maintaining a high quality bar
  • Positive can do attitude and approach to working within an existing IT team, in a company that has a strong and friendly culture

What would help:

  • Experience with scripting with the likes of PowerShell, Python etc is highly desirable
  • Linux experience is desirable
  • MacOS experience is desirable
  • Being a dependable pillar of support, mentoring colleagues and assisting with team learning & development
  • Taking the initiative in all aspects of your role and responsibilities
  • Ability to thrive in a fast paced and dynamic business, with multiple ongoing initiatives

Company benefits

Work from anywhere scheme – Almost every role is available as remote, hybrid or in-office. We have a great office in central London, but are equally happy if you’d prefer to work from home some or all of the time.
Unlimited annual leave
Health insurance
Dental coverage
Dog friendly office
Work from home allowance
Enhanced maternity leave – 26 weeks full pay + 13 weeks statutory maternity pay
Enhanced paternity leave – 4 weeks full pay
Shared parental leave
Pregnancy loss leave
Fertility treatment leave
Adoption leave
Enhanced sick pay
Enhanced WFH tools
Teambuilding days
Open to part time work for some roles
Wellbeing allowance
Compassionate leave
Mental health platform access
Women’s health leave
Time off in-lieu
Optional unpaid leave
Carer’s leave
In office massages
In office yoga classes
Commuter loan
Fully stocked snack cupboard
Meditation space
Cycle to work scheme
Life insurance
Annual pay rises
Interest free loans
Share options
Equity packages
Volunteer days
Personal development budgets
Relocation packages
L&D budget
Employee discounts
Financial coaching
Employee assistance programme
Skilled worker visas
Charity donation scheme
Employees are very happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are very happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that flexible working is part of the culture
Employees feel they have complete autonomy over getting their work done

Working at Improbable

Office locations

Spitalfields, London (next to Liverpool Street Station)

Hiring Countries

United Kingdom

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024
DeepTech, Data & AI

DeepTech, Data & AI

Industry awards 2023