Technical Writer

Job Description

Our mission is to make meaningful learning a part of your everyday 🧠. The shelf life of our skills is now less than 5 years. So, if you stopped learning today, your skills would soon be irrelevant. Think that’s a big problem? You’d be right.

Enter HowNow. Founded in 2019, our Learning and Skills Platform is disrupting the way people learn and upskill through technology. Whether it's finding a quick answer, learning skills or tapping into shared knowledge, we make it easy for people to learn what they need, when they need it.

Already used by fast-growing scale-ups and global enterprises, such as Trainline, Depop and Sanofi, we’re pushing the boundaries of how people learn.

Hi I'm Nelson the CEO and Co-Founder at HowNow 👋🏾 I’m looking for a Technical Writer to join us.

Day-to-day tasks will include 📩

• You’ll develop the technical documentation style guide and streamline the documentation process(DDLC implementations, single-sourcing) with a focus on the customer needs
• You’ll define the content strategy and information architecture and create and build an effective customer support knowledge base from the ground up for our product.
• You’ll develop and organise a product knowledge base for HowNow's internal stakeholders like Product, Development, QA, Customer Success, Sales and the Marketing teams.
• You’ll collaborate with the QA and support teams to triage internally and externally reported issues and perform exploratory testing.
• You’ll designing and writing documentations for user guides, FAQs, instruction manuals, installation guides and quick reference guides.
• You’ll craft content by translating user needs into written documentation, but also through alternative content forms such as video, interactive tutorials, and community interactions
  
• You'll use tools like Freshdesk, Confluence, Jira, Clickup, and Google Docs

The key things that we will be looking for in applicants 🔑

• You have Bachelor's degree or equivalent practical experience.
• You have 4-6 years of experience as a Technical Writer, preferably in the technology or software industry.
• You have excellent written and verbal communication skills.
• You have strong understanding of technical concepts and the ability to convey them in simple terms.
• You are proficient in using documentation tools and software (e.g., Microsoft Word, Google Docs, Adobe Acrobat, Confluence, MadCap Flare).
• You are familiar with software development and coding concepts.
• You have attention to detail and strong organisational skills.
• You have ability to work independently and manage multiple projects simultaneously.
• You have experience with content management systems (CMS) and version control systems (e.g., Git) is mandatory

What's next? 🤔

Once you've applied, we'll get back in touch with you. This is usually within the next 5 working days. Sometimes it can take slightly longer, but we will get back to you irregardless of what the outcome of your application is.

1. You'll be invited to a 30-minute video call with Naaz, our People Operations Coordinator to discuss your experiences and the role.
2. You'll be invited to a 30-minute video call with Saurabh, our Senior Product Manager
   
3. You will be given a take home task.
4. You'll be invited to a 30-minute video call with Nelson, our CEO and Co Founder.