Client Partner

hedgehog lab is a globally renowned tech consultancy with two decades of experience and a reputation as true masters of our craft. Proudly operating from the heart of Northern England, we are on a mission to digitally craft a better world by delivering transformative solutions that align seamlessly with strategic visions.

Our culture thrives on turning constraints into catalysts for innovation, empowering our team to tackle the most complex technical challenges with confidence, architecting scalable and innovative solutions that future-proof businesses. Beyond our award-winning work, we’re also known for our Flexa-certified company culture.

We’re looking for a passionate Client Partner who thrives in an environment where expertise, curiosity, and impact converge. If you’re ready to help shape the future and create digital products that leave a lasting legacy, we’d love to hear from you.

The Opportunity:

• Our Mission: To become the most respected global digital product consultancy by digitally crafting a better world.
  
  
• Your Mission: Cultivate and strengthen relationships with our existing clients, ensuring their satisfaction and driving growth. You will act as the key point of contact, delivering value by aligning hedgehog lab’s solutions with their evolving needs and business goals.
  
  
• Aims:
  • Build trusted relationships with clients by understanding their needs, challenges, and long-term goals.
  • Identify opportunities to introduce new services, expand existing projects, and foster client success.
  • Collaborate with project delivery teams to ensure client expectations are exceeded and milestones are met.
  • Provide regular updates, reports, and strategic recommendations to keep clients informed and engaged.

About you:

• Extensive and successful background in account management, client success, or relationship management within a technology or digital services context.
• Strong understanding of product development lifecycles, agile methodologies, and digital strategy.
• Large network of contacts within the product, design and development industry
• Demonstrated ability to anticipate client needs and consistently deliver exceptional experiences.
• Adept at identifying opportunities for growth and aligning them with client objectives.
• Excels at collaborating across teams to ensure seamless service delivery and client satisfaction.
• Ability to manage multiple accounts, ensuring all details and deadlines are handled effectively.
• In-depth knowledge of digital transformation, mobile and web app development, and emerging technology trends.

Note: Research shows that women and individuals from underrepresented backgrounds often refrain from applying to positions unless they meet all the specified criteria. If you believe you possess the necessary qualities for this role but do not fulfil every requirement, don't hesitate to apply. We actively encourage you to showcase your skills and what you can contribute.

Our interview process:

Stage 1️⃣ - Intro call with a member of the Talent team (30 mins Google Meet)

Stage 2️⃣ - Culture interview with our CEO, Sarat and our CDO, Ray (45 mins Google Meet)

Stage 3️⃣ - Final interview and presentation with our Managing Director, Malcolm and CEO, Sarat (60 minute)

Why hedgehog lab?

• Our People are our greatest asset, and we are so proud to have been certified as a Great Place to Work, as rated by 93% of our business.
• We’re a fully Flexified Employer, certified by Flexa. We know a one size fits all approach doesn’t work for everyone, we work with our employees to establish a model that benefits both parties.
• We received the Advanced Award in the North of Tyne Combined Authority Good Work Pledge.
• Check out our Glassdoor reviews!
• Inclusive environment. We never discriminate based on race, colour, religion, gender, gender identity, sexual orientation, nationality, genetics, disability or age. From menopausal support to neurodiversity adjustments, we’ll continue to foster an inclusive culture at the lab where everyone can let their authentic selves shine.

What we offer:

🏖️ 36 days paid holidays (UK), including bank holidays.

🏖️30 days paid holidays (Bulgaria), including public holidays and special leave days

🏡 Flexible working environment. We understand that not one approach fits everyone. Whether they are working from the office or home, we fully support our team in whichever way they prefer to work.

👶 Enhanced parental policies.

🧠 A transparent and open company culture where politics are shunned, and everyone works as a team.

📖 Annual learning & development budget (Global) plus 4 days L&D leave, which renews every year

💙Annual wellbeing budget (Global) plus 2 paid wellbeing days to use as you feel fit

💌 Free therapy sessions with Spill (Global). Mental health is paramount to us. Our partner, Spill, is a Slack-integrated therapy app available to all our staff at no extra cost

💰 Bippit financial wellbeing service (UK) gives everyone access to a professionally-qualified financial coach, tools and resources to alleviate money stresses.

🏥 Bupa health plan (UK). This cash plan enables UK employees to claim back cash back for a selection of routine health expenses

🐴 1 volunteering day a year. Volunteer and contribute to a cause of your choice (Global)

🥳 Monthly payday socials and annual Summer and Christmas parties. We also like to celebrate important cultural milestones.

🚴‍♀️ Cycle-to-Work scheme (UK)

🏄 Multisport card (Bulgaria). Access to over 1000 facilities and 500 activities nationwide

Diversity & inclusion statement

We strongly believe that having diversity within our team is integral to doing our best work and creating the most innovative products for our customers. We encourage people from underrepresented backgrounds to apply to our roles.

We’re a family-friendly employer with a culture based on trust, autonomy and flexibility. With a current 85% FlexScore®, we’re learning as we go. By listening to our team and always asking for feedback, we can continue to improve and offer a working environment worthy of attracting the most creative and dedicated people in technology.

If you require any adjustments to submit an application for a vacancy, or if you require any reasonable adjustment should you be invited to interview, please let us know.

For any questions about this role or future opportunities, please contact Holly Orange, Senior Talent Acquisition Advisor, at holly.orange@hedgehoglab.com or talent@hedgehoglab.com