Clinical Specialist - Associate Network

Job Description

POSITION: Permanent, Full Time

LOCATION: Remote

SALARY: £54,075 - £56,650

United by our vision. Leading with empathy. Pioneers in curiosity.

Healios exists to bring exceptional healthcare to anyone, anytime, anywhere. By digitising entire clinical pathways, we enable children, adults and their family members to receive and seamlessly transition between clinical services from the comfort of their home. Innovation is at the heart of what we do as we strive to be the leading provider of neurodevelopmental and associated mental health services. You can find out more about us by clicking here!

Healios is all about helping families feel better and that includes our own families too, which is why we embrace diversity in all its forms and offer unparalleled flexibility for our employees. For more information on what it’s like to be a Healios employee, and our hiring processes, take a look at our Notion page.

“Great minds don’t think alike”

From our talented tech teams to our standout clinical expertise, we’re bringing great minds together to build more accessible services.

Our team managers play a vital role in enabling our remote-working clinicians to deliver a range of clinical assessments and interventions, which include mental health assessments and interventions, CBT & Family Interventions for a range of mental health problems across the age range.

The clinical delivery team sets out to empower every young person to build the capabilities for long-term mental health to successfully navigate life’s challenges and experience a better quality of life.

Through our NHS partnerships and private care offer we are improving outcomes for children, young people and their families across the UK. We are a dynamic and fast growing multi-disciplinary team with a passion for delivering exceptional experiences for our partners, service users and their families.

The role

The Integrated Therapy Services Clinical Specialist - Associate Network ("CSAN") reports to the Team Manager and provides clinical expertise, knowledge of Healios pathways, products, systems and processes and quality oversight to ITS Associate Clinicians. The CSAN will hold a clinical caseload alongside these duties. The expectations of the role will be dynamic, and are expected to include:

• Clinical Point of Contact for Associate Clinicians
• Delivery of treatment and or assessment casework, sometimes at short notice, to ensure your familiarity with Healios pathways, products, systems and processes
• Quality review of Associate Clinicians throughout the on boarding process
• Continuous quality spot checks of Associate clinicians cases
• Treateatment and or Assessment Report revisions, finalisation, compliance with “Knowledge Centre” criteria, publishing and case closure
• Following up clinical enquiries, risk and safeguarding concerns after the initial report
• Case coordination where the Associate Clinician delivery forms part of a pathway
• Hosting and facilitating future MDTs
• Client feedback calls
• Signing off invoices for quality and MDT attendance

What you need to have

If you feel you could be a good fit for the role but do not meet all of the criteria, please do make an application and we will be happy to consider your application.

• Clinical Qualification - RMN, RNLD, Psychology (Clinical, Counselling or Forensic), CBT Therapist (BABCP accredited), Occupational Therapy
• Valid registration with the NMC, HCPC, BABCP
• Experience of overseeing clinical performance
• Experience of overseeing clinical quality and adhere to standards and processes
• Experience of KPI monitoring and reporting
• Demonstrable organisation and planning competencies
• Advanced soft skills and interpersonal skills; the ability to give feedback well, exercise neutrality and be responsive to Associates needs
• A mindset that is flexible, open to challenge and can effectively challenge others to think and operate differently. Being solutions focussed is a must
• Collaboration with a wide range of stakeholders within Healios
• Able to work under pressure to meet key performance indicators and organisational objectives
• Have a professional home working environment
• Monitoring Tableau for clinical exceptions and following escalation process

What’s in it for you

• 33 days holiday (including 3 days for the Christmas closure between Christmas and New Year and Bank Holidays)
• Birthday Leave
• "Life Leave" - 2 days of extra leave to take when things you can't plan for happen
• Enhanced family friendly policies
• Contributory Pension Scheme
• Employee Discount to access a private assessment (for ADHD, Autism or a combined assessment) through our Melios service for your child
• Fully personalised flexible benefits package including; Health Cash Plan, Life Assurance, EAP Service, Critical Illness Cover, employee discount and savings portal, Cycle to Work Scheme, Tech Scheme and Wine Club!
• Work from anywhere policy
• Free access to co-working spaces
• Company laptop, monitor and keyboard, plus an allowance to purchase additional equipment
• CPD/Growth day per year, plus personal development allowance to invest in your growth
• Bespoke Healios Training including schedule of monthly CPD for clinicians

DIVERSITY AND INCLUSION

“Do the right thing” is one of our core Healios values. And building a diverse and inclusive workplace where everyone feels supported is absolutely the right thing to do. Whether we’re developing a new service line or enhancing one of our products, we need people with different skills, backgrounds, identities and perspectives to ensure our innovations will work for the children and young people we are here to serve. By embracing diversity, we can deliver better care experiences and outcomes, while tackling the inequalities in healthcare provision that exist today.

SAFER RECRUITMENT & PRE- EMPLOYMENT CHECKS

Healios ensures that supporting people to be safe is at the heart of our work and a key priority across all areas of the organisation, We will do our absolute best to keep the people that we support, safe from harm. This starts with our recruitment processes.

As part of our pre-employment checks, all employees of Healios will be asked to have a Disclosure and Barring Service (DBS) check. Dependent on your role within the business, this will either be an Enhanced or Basic. A Protecting Vulnerable Groups (PVG) check will be required. You will also be asked to provide two professional references as a minimum.