Clinical Operations Manager (Associates Team)

Job Description

POSITION: Permanent, Full Time (37.5 hours per week)

LOCATION: Remote

SALARY: £69,500 - £76,000

United by our vision. Leading with empathy. Pioneers in curiosity.

Healios exists to bring exceptional healthcare to anyone, anytime, anywhere. By digitising entire clinical pathways, we enable children, adults and their family members to receive and seamlessly transition between clinical services from the comfort of their home.

Innovation is at the heart of what we do as we strive to be the leading provider of neurodevelopmental and associated mental health services. You can find out more about us by clicking here!

Healios is all about helping families feel better and that includes our own families too, which is why we embrace diversity in all its forms and offer unparalleled flexibility for our employees. For more information on what it’s like to be a Healios employee, and our hiring processes, take a look at our Notion page.

“Great minds don’t think alike”

From our talented tech teams to our standout clinical expertise, we’re bringing great minds together to build more accessible services.

Our team managers play a vital role in enabling our remote-working clinicians to deliver a range of clinical assessments and interventions, which include mental health assessments and interventions, CBT & Family Interventions for a range of mental health problems across the age range.The clinical delivery team sets out to empower every young person to build the capabilities for long-term mental health to successfully navigate life’s challenges and experience a better quality of life. Through our NHS partnerships and private care offer we are improving outcomes for children, young people and their families across the UK. We are a dynamic and fast growing multi-disciplinary team with a passion for delivering exceptional experiences for our partners, service users and their families.

The role

Healios has successfully grown an Associate Network that now requires dedicated expertise to scale and operate optimally. The Clinical Operations Manager will be instrumental in refining and iterating the operating model, scaling and will be accountable for the delivery and performance of the Associate Network. To be successful, the Clinical Operations Manager will have extensive operational experience, particularly in designing and scaling operating models, coupled with clinical expertise in either Mental Health or Neurodevelopment. The Clinical Operations Manager will;

• Support with the scaling, onboarding, and retention for the Associate Network to ensure a robust pipeline of skilled clinicians.
• Be accountable for the delivery and performance of the Associate Network, including tracking, analysing, and reporting on their performance.
• Direct Line Manage Clinical Specialists and Coordinators
• Design, implement and scale the Operating Model, including SOPs, SLAs and KPIs
• Collaborate with Clinical Heads and Head of Client & Customer Operations to integrate Associate Clinicians in clinical delivery and pathways
• Work cross functionally to ensure clinical delivery meets quality standards
• Lead and support initiatives that makes the Healios Associate Network the first choice for clinicians
• Continuously improve and innovate to ensure operational and clinical excellence

What you need to have

If you feel you could be a good fit for the role but do not meet all of the criteria, please do make an application and we will be happy to consider your application.

• Minimum five years experience in a clinical operation role where you had accountability for service delivery, standards and performance
• Ideally experience of managing/scaling a bank/associate network/agency service
• Extensive experience of designing and implementing operating models
• Extensive experience of designing and implementing SOPs, SLAs and KPIs
• Extensive experience of scaling services and teams, whilst maintaining standards and quality
• Leadership qualities indexing towards action orientated, solutioning and continuous improvement
• Stakeholder management skills; able to influence, build consensus and navigate opposing viewpoints
• In depth experience of transitioning and automating systems and processes from manual to digital
• A background in operations and clinical is ideal
• Have a professional home working environment

Nice to have

• Ideally either a recognised qualification and registration in a relevant clinical field or demonstrated experience in delivering or managing healthcare services, with a strong understanding of clinical operations or therapeutic practices.

What’s in it for you

• 33 days holiday (including 3 days for the Christmas closure between Christmas and New Year and Bank Holidays)
• Birthday Leave
• "Life Leave" - 2 days of extra leave to take when things you can't plan for happen
• Enhanced family friendly policies
• Contributory Pension Scheme
• Fully personalised flexible benefits package including; Health Cash Plan, Life Assurance, EAP Service, Critical Illness Cover, employee discount and savings portal, Cycle to Work Scheme, Tech Scheme and Wine Club!
• Work from anywhere policy
• Free access to co-working spaces
• Company laptop, monitor and keyboard, plus an allowance to purchase additional equipment
• CPD/Growth day per year, plus personal development allowance to invest in your growth
• Bespoke Healios Training including schedule of monthly CPD for clinicians

ACCOMMODATIONS

We’re glad to accommodate candidates who need adjustments throughout the hiring process and we're always learning about different accessibility needs to ensure our hiring process is accessible for all candidates. We encourage you to be open about the adjustments you need so we can adapt our interview process. You can read more about Healios being an Inclusive Employer on our Notion Page!

DIVERSITY AND INCLUSION

“Do the right thing” is one of our core Healios values. And building a diverse and inclusive workplace where everyone feels supported is absolutely the right thing to do. Whether we’re developing a new service line or enhancing one of our products, we need people with different skills, backgrounds, identities and perspectives to ensure our innovations will work for the children and young people we are here to serve. By embracing diversity, we can deliver better care experiences and outcomes, while tackling the inequalities in healthcare provision that exist today.

SAFER RECRUITMENT & PRE- EMPLOYMENT CHECKS

Healios ensures that supporting people to be safe is at the heart of our work and a key priority across all areas of the organisation, We will do our absolute best to keep the people that we support, safe from harm. This starts with our recruitment processes.

As part of our pre-employment checks, all employees of Healios will be asked to have a Disclosure and Barring Service (DBS) check. Dependent on your role within the business, this will either be an Enhanced or Basic. A Protecting Vulnerable Groups (PVG) check will be required. You will also be asked to provide two professional references as a minimum.