Salesforce Administrator

Job Description

📍Location - hybrid role, based 2 days a week at our office in East London (right by Aldgate East), the other 3 days from home or office, it’s up to you!

✨ You must have experience with Salesforce Service Cloud to be considered for this role.

❗This role is 50% Business Analyst style responsibilities and 50% technical Salesforce Service Cloud responsibilities.

Our mission:

• Two in five people in the UK rent their homes. Goodlord's mission? To provide them with the best renting experience in the world 🌎
• We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant. We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution 🏠
• Like all scale-ups it’s been a bit of a rollercoaster journey, but we’re now stronger than ever, with around 3,000 letting agents using the platform, exciting and varied products and 350 Goodlordians supporting the mission! 💚

The Opportunity:

• Understanding, managing and ultimately automating/improving the operational processes that underlie our Customer Services teams.
• Using Salesforce (SFDC) Service Cloud to support business as usual as well as supporting strategic projects for stakeholders across the business.
• Using SFDC reporting, import wizard, and data loader to query and manipulate data and keep our database updated and accurate as well as providing visibility to everyone from end users up to the executive team on team performance and metrics.
• Owning the administration, configuration and support of various third party tools used to power the Customer Services teams (such as Vonage).

What we need from you:

• You have significant experience in Salesforce Service Cloud development and administration including Einstein bot, omni channel and routing processes.
• You are experienced with, or keen to learn, other tools used for the effective running of a Customer Services business.
• You’re confident using spreadsheets and formulae
• You can show empathy for your end-users - the Customer Services team - and recognise how you can improve their day-to-days

What's in it for you:

• 🚀 Grow with Goodlord: your development is important to us, that’s why we are Great Place to Work - certified. Have a goal in mind? Share it with us and you can use your £1000 annual development fund to support it. We guarantee you’ll learn loads and develop both personally and professionally at Goodlord too!
• 💕 Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health
• 🌴 Unlimited holiday and flexible time off (subject to passing probation & fair usage policies): we encourage Goodlordians to make use of their unlimited time off to enjoy the world, recharge, and reboot. We also offer time off for volunteering and training, so you can give back to the community and pursue your passions
• 🤗 Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals

What’s next?

If you’re ready to help us provide the best renting experience in the world, then click apply (2-3 minutes)!

** A full job spec is available on request

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Goodlord wants applicants from all backgrounds and walks of life, we are an equal opportunity employer committed to creating an inclusive environment. In fact one of our core values is Bring our whole selves to work which is really important to us. If there is anything you need to participate fully in the interview process we'd like to hear about that too, please just include it in your application. Come and join us!

** Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer **

Regrettably we are not able to provide sponsorship for this role

No agencies please - we have tried and trusted partners we would turn to should we require support